Senior Customer Success Operations Manager

MagicSchool AI

Senior Customer Success Operations Manager at MagicSchool optimizing the CS analytical systems and leading cross-functional projects for better retention.

Posted 5/5/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $120,000 - $140,000 per yearWebsite

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Own and administer our CS tech stack, including Salesforce CRM, ensuring data integrity, workflow automation, and tool adoption.
Own the design and execution of complex, cross-functional systems projects - including our self-serve renewal platform for digital partners.
Build and maintain reporting infrastructure that gives CS leaders real-time visibility into retention, expansion, and team performance.
Define and manage programs spanning CS, Sales, Product, and Support, driving alignment and accountability.

Requirements

What you’ll need

3 - 5 years of experience in Customer Success Operations, Revenue Operations, or a related field at a SaaS company.
Proven track record of owning and improving CRM systems, with demonstrated impact on data quality, workflow efficiency, or team adoption.
Proven track record of leading cross-functional planning cycles - such as capacity modeling, headcount planning, or OKR setting - with measurable outcomes.
Proven track record of building reporting infrastructure and using data analysis to influence strategic decisions at the leadership level.
Deep hands-on experience building and maintaining workflows, custom objects, and automations in Salesforce — ideally with an admin certification.
Proficiency in SQL and/or BI tools (e.g., Looker, Tableau, Sigma) to build reliable reporting and translate raw data into clear, actionable insights.
Experience owning planning cycles — capacity modeling, headcount, OKRs — with a structured, data-driven approach that creates clarity and alignment.
Ability to manage complex, cross-functional projects across CS, Sales, Product, Support, and external partners - navigating competing priorities and organizational dynamics to drive clear accountability and follow-through.
You earn trust across teams — CS, Sales, Product, Support, and external partners — and can align stakeholders around a shared plan without relying on authority.
You translate operational complexity into clear, concise narratives for both IC and executive audiences, written and verbal.
You drive projects forward with minimal direction, proactively identify what needs to be done, and follow through reliably.

Benefits

Comp & perks

Unlimited time off to empower our employees to manage their work-life balance.
Choice of employer-paid health insurance plans.
Dental and vision are also offered at very low premiums.
Generous stock options, vested over 4 years.
401k match & monthly wellness stipend.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Salesforce CRMdata integrityworkflow automationreporting infrastructureSQLBI toolscapacity modelingheadcount planningOKR settingdata analysis

Soft Skills

cross-functional project managementstakeholder alignmenttrust buildingnarrative translationproactive problem solvingcommunicationorganizational dynamicsaccountabilityteam collaborationstrategic influence

Certifications

Salesforce Admin Certification