Director of Customer Success

. Boost Net Revenue Retention (NRR) by designing, implementing, and optimizing scalable customer success playbooks.

Posted 4/22/2026full-timeRemote • 🇺🇸 United StatesLead💰 $160,000 - $170,000 per yearWebsite

Key responsibilities & impact

Boost Net Revenue Retention (NRR) by designing, implementing, and optimizing scalable customer success playbooks.
Achieve a Customer Satisfaction (CSAT) score above 90% by owning the data narrative.
Reduce customer onboarding time for complex, multi-stakeholder implementations through continuous process improvement.
Develop direct reports by establishing trust, providing clear feedback, and career coaching.
Ensure alignment across departments by building strong relationships and collaborating closely with Sales, Product, and executive leadership.

What you’ll need

7+ years of required experience in Customer Success within a tech SaaS environment.
4+ years of required experience managing Customer Success teams.
Deep expertise in navigating, coaching, and scaling teams tasked with managing complex, high-value enterprise partnerships.
Expert ability to build, interpret, and leverage complex Salesforce dashboards and reporting.
Proven ability to break down complex issues, develop strategic approaches, and execute quickly with minimal guidance.
Proven ability to coordinate, align, and influence across CS managers, Sales leadership, and executive peers.

Comp & perks

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer success playbooksdata narrativeprocess improvementSalesforce dashboardsreportingstrategic approaches

Soft Skills

trust buildingfeedbackcareer coachingrelationship buildingcollaborationinfluence