MagicSchool AI

Customer Success Enablement Manager

MagicSchool AI

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $110,000 - $120,000 per year

About the role

  • Develop and standardize multimodal enablement programs (live, self-serve, and role-play).
  • Analyze CSM performance data and feedback to surface operational patterns, reporting actionable insights and strategic recommendations to leadership.
  • Partner with Product and Marketing teams to translate new features into actionable workflows.
  • Strengthen CS management capabilities by implementing consistent leadership rhythms, account review structures, and strategic decision-making frameworks across regions.
  • Collaboratively identify skill gaps and performance breakdowns with CS Leadership to design and deploy rapid, targeted training interventions.

Requirements

  • Proven experience within a high-growth SaaS or technology company, preferably in the EdTech industry.
  • Deep domain knowledge and demonstrated success supporting Customer Success strategy and enablement, with a clear focus on adoption, retention, and expansion.
  • Proven track record in executing GTM strategy, including defining the Customer Journey and driving implementation of CS engagement methodologies.
  • Demonstrated ability to scope, define, and manage cross-functional projects, including setting measurable goals and tracking early metrics for success.
Benefits
  • Unlimited time off to empower our employees to manage their work-life balance.
  • Choice of employer-paid health insurance plans.
  • Dental and vision offered at very low premiums.
  • Every employee is offered generous stock options, vested over 4 years.
  • 401k match & monthly wellness stipend.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisperformance metricscustomer success strategyGTM strategyproject managementtraining designworkflow implementationstrategic decision-makingenablement programscustomer journey mapping
Soft Skills
collaborationleadershipcommunicationstrategic thinkingproblem-solvinginterpersonal skillsadaptabilityanalytical thinkingcoachingstakeholder management