MagicSchool AI

Senior Customer Success Manager – Northeast/Mid-Atlantic

MagicSchool AI

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

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Salary

💰 $90,000 - $96,000 per year

Job Level

Senior

About the role

  • You will own a portfolio of school and district relationships and be responsible for driving the following measurable outcomes:
  • Manage a multimillion dollar portfolio while maintaining a Net Revenue Retention (NRR) rate above target through strategic price increases and seat expansion.
  • Drive active usage across your districts by delivering high-impact training and implementation strategies and creating compelling support materials.
  • Identify at-risk accounts and execute intervention playbooks to maintain a gross churn rate below company thresholds.
  • Build deep trust with district executive leadership, managing accounts with individual ARR values of six-figures or more through data-driven storytelling and consultative selling.
  • Contribute high level insights to the Customer Success playbook, driving cross functional strategy in leadership meetings.

Requirements

  • 5 - 10 years of experience as an individual contributor managing enterprise or strategic accounts in a SaaS environment.
  • A proven track record of meeting NRR and retention targets.
  • Demonstrated experience leading commercial conversations around renewals, expansion, and pricing.
  • Technically proficient and able to manage tools such as Salesforce, Gong, and LMS integrations.
  • Extensive experience in the K-12 EdTech sector within the state of Texas.
  • Comfort and availability to travel up to 25% of the time.
Benefits
  • Unlimited time off to empower our employees to manage their work-life balance.
  • Choice of employer-paid health insurance plans so that you can take care of yourself and your family.
  • Dental and vision are also offered at very low premiums.
  • Every employee is offered generous stock options, vested over 4 years.
  • 401k match & monthly wellness stipend.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Net Revenue Retentiondata-driven storytellingconsultative sellingaccount managementSaaSrenewalsexpansionpricing strategiesLMS integrations
Soft Skills
relationship managementtrust buildingstrategic thinkingcommunicationtraining deliveryintervention executioncross-functional collaboration