Senior Customer Success Manager – DMV
MagicSchool AI
full-time
Posted on:
Location Type: Remote
Location: Remote • District of Columbia, Maryland, Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 - $100,000 per year
Job Level
Senior
About the role
- Own a portfolio of school and district relationships and be responsible for driving adoption and engagement.
- Create compelling support materials such as tutorials, one-pagers, and quick-start guides.
- Monitor usage and performance data, flag at-risk schools early, and design tailored interventions.
- Secure portfolio renewals and grow expansion revenue.
- Contribute to the CX playbook and internal systems; mentor junior teammates.
Requirements
- 5+ years in SaaS Customer Success, preferably in a high-touch or strategic role.
- Comfortable leading commercial conversations around renewals, expansion, and pricing.
- Technically proficient and able to manage tools such as Salesforce, Gong, and LMS integrations.
- Experience in Edtech or direct classroom/admin experience.
- Comfort and availability to travel up to 25% of the time.
Benefits
- Unlimited time off to empower our employees to manage their work-life balance.
- Choice of employer-paid health insurance plans so that you can take care of yourself and your family. Dental and vision are also offered at very low premiums.
- Every employee is offered generous stock options, vested over 4 years.
- 401k match & monthly wellness stipend.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaS Customer SuccessLMS integrations
Soft skills
relationship managementcommunicationmentoringcommercial conversation leadership