Magical

AI Deployment Strategist

Magical

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Own end-to-end implementations for a portfolio of customers - from pre-kickoff planning through go-live, early adoption, and scale-up.
  • Act as engagement manager: build and run project plans, align stakeholders, manage risks and dependencies, and keep workstreams moving across customer, Magical, and third parties.
  • Translate business goals into a deployment plan, defining use cases, success metrics, milestones, and an execution roadmap alongside our Deployment Engineers.
  • Run regular customer touchpoints (weekly/bi-weekly standups, stakeholder syncs, exec readouts) to keep projects on track and surface decisions early.
  • Programmatically run business reviews (QBRs/MBRs) that tell a clear ROI story, highlight operational impact, and create a natural path to expansion.
  • Become a trusted advisor on workflow redesign and change management, especially in healthcare revenue cycle and operations-heavy environments.
  • Partner with GTM on expansion: identify new workflows, sites, and departments to automate; shape proposals and rollout plans that make expansion low-friction.
  • Champion the voice of the customer internally, feeding structured insights back to Product, Engineering, and Sales to influence roadmap and playbooks.
  • Codify the playbook: help build templates, dashboards, checklists, and best practices that make every future deployment faster and more repeatable.

Requirements

  • 3–6+ years of experience in roles like management consulting, customer success, program management, solutions/engagement management, or similar in an enterprise SaaS or services environment.
  • You’ve led complex implementations or transformation programs end-to-end, coordinating multiple stakeholders and workstreams to successful go-live.
  • You’re exceptional at relationship building — from frontline operators to VP/C-suite — and comfortable running recurring touchpoints, workshops, and executive readouts.
  • You’re structured and analytical: you think in frameworks, define clear KPIs, and can turn messy operational data into a crisp impact narrative.
  • You have a commercial mindset: you naturally look for ways to deepen value, expand scope, and help Sales frame and close expansions without being “salesy.”
  • You’re comfortable working with technical partners (e.g., engineers, solutions architects) and can translate between business requirements and technical execution.
  • You thrive in early-stage chaos: you want to write the playbook, not just follow one.
  • You have a strong bias to action and are willing to do whatever it takes to unblock progress and make the deployment successful.
  • Bonus: experience in healthcare, revenue cycle management, or other operations-heavy domains; exposure to AI/automation is a plus, not a requirement.
Benefits
  • A chance to be an early team member at a fast-growing, ambitious company
  • The opportunity to push the boundaries of what’s possible with AI
  • A modern stack and the latest tools to do your best work
  • Competitive salary and meaningful equity
  • Unlimited PTO
  • Fun team offsites, past trips include Iceland, Lisbon, Cancun, and Costa Rica
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementimplementation managementchange managementdata analysisKPI definitionworkflow redesigncustomer successprogram managementSaaSAI/automation
Soft Skills
relationship buildinganalytical thinkingcommunicationstakeholder managementproblem-solvingbias to actionadaptabilitycollaborationinfluencingstrategic thinking