Magical

Recruitment

• Own full-cycle recruiting: intake → sourcing → screens → interview loops → debriefs → references → offers → close
• Partner with hiring managers to align on role scope, leveling, scorecards, and interview plans
• Build strong pipelines with market mapping and sourcing strategy
• Run excellent recruiting ops to keep pipelines moving with speed and precision
• Be data-driven: track funnel metrics and identify bottlenecks
• Deliver a standout candidate experience with high-touch communication
• Close top talent by partnering on offer strategy and compensation alignment
• Strengthen the recruiting brand through outreach and follow-ups

Talent Acquisition Lead

Customer Success Manager

• Own customer support across self-serve and enterprise users
• Handle escalations, billing issues, and complex cases
• Optimize Fin, workflows, and help content to reduce ticket volume
• Primary point of contact for enterprise customers and decision makers
• Manage seat changes, plan updates, renewals, and pricing conversations
• Own renewals within defined guardrails
• Investigate usage, activity, and trends
• Manage entitlements and plans
• Handle invoicing, proration, and renewals
• Coordinate with Finance as needed
• Independently investigate ambiguous issues
• Make judgment calls on discounts, grace periods, and seat changes
• Escalate only with a clear recommendation

Customer Success & Support Manager

• Own customer support across self-serve and enterprise users
• Handle escalations, billing issues, and complex cases in Intercom
• Optimize Fin, workflows, and help content to reduce ticket volume
• Primary point of contact for enterprise customers
• Manage seat changes, plan updates, renewals, and pricing conversations
• Own renewals within defined guardrails
• Independently investigate ambiguous issues
• Make judgment calls on discounts, grace periods, and seat changes
• Escalate only with a clear recommendation