Magical

Customer Success Manager

Magical

full-time

Posted on:

Location Type: Remote

Location: Argentina

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Job Level

SeniorLead

Tech Stack

SQL

About the role

  • Own customer support across self-serve and enterprise users
  • Handle escalations, billing issues, and complex cases in Intercom
  • Optimize Fin, workflows, and help content to reduce ticket volume
  • Primary point of contact for enterprise customers
  • Manage seat changes, plan updates, renewals, and pricing conversations
  • Own renewals within defined guardrails
  • Independently investigate ambiguous issues
  • Make judgment calls on discounts, grace periods, and seat changes
  • Escalate only with a clear recommendation

Requirements

  • 5-8+ years in B2B SaaS (Customer Success, RevOps, CS Ops, or senior Support)
  • Comfortable owning support, billing, and renewals end-to-end
  • Experience with Intercom, Stripe, and subscription systems
  • Data-driven; SQL or Snowflake experience strongly preferred
  • Confident, autonomous, and systems-oriented
Benefits
  • Competitive compensation based on region and experience

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SQLSnowflakebilling managementcustomer supportrenewals managementescalation handlingworkflow optimizationdata analysissubscription systems
Soft skills
autonomousconfidentjudgmentproblem-solvingcommunication