Operations Associate – Casino & Sports

Magic Eden

. Support players in a fast-paced sportsbook environment, helping them navigate bet settlements, deposits and withdrawals, promotions, and general platform support.

Posted 5/7/2026full-timeRemote • 🇵🇭 PhilippinesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Support players in a fast-paced sportsbook environment, helping them navigate bet settlements, deposits and withdrawals, promotions, and general platform support.
Provide high-quality customer support to players, resolving casino and sportsbook-related issues quickly and effectively.
Troubleshoot account matters including deposits, withdrawals, bet settlements, voids, and promotional credits.
Assist players with questions about bet types (singles, parlays, accumulators), and settlement rules.
Work closely with operations, trading/risk, product, and engineering teams to identify and escalate edge cases.
Maintain and manage internal tools, logs, spreadsheets, and documents for seamless operations.
Monitor, assess, and respond to risk alerts to ensure timely mitigation of potential threats
Ensure compliance with company policies and applicable gaming regulations
Assist in building and refining support processes, help center articles, and internal SOPs related to sportsbook operations.
Monitor player sentiment and flag opportunities to improve the user experience.
Support the team during high-volume sporting events, ensuring rapid and accurate communication.
Adapt to a dynamic environment and step into additional duties as assigned.

Requirements

What you’ll need

5+ years of experience with deep familiarity with online casinos, sportsbooks, sports wagering mechanics, and common bettor workflows.
Understanding of bet types including pre-match, live/in-play betting, parlays.
Familiarity with bet settlement logic, including pushes, voids, partial payouts, and abandoned match handling.
Understanding of crypto payments and comfort using blockchain explorers to diagnose issues.
Genuine passion for helping customers and a commitment to excellent service.
Highly organized with strong attention to detail.
Comfortable learning new tools, dashboards, and operational systems.
Strong problem-solving instincts with the ability to identify root causes quickly.
Adaptability to a fast-paced, scrappy startup environment.
Comfortable with non-standard hours during major sporting events (weekends, playoffs, etc.)
Previous experience in customer support or community-facing operations is preferred.

Benefits

Comp & perks

24/7 customer support environment
Opportunity to work with a diverse team
Dynamic work environment with a startup culture

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

bet settlement logiccrypto paymentsblockchain explorerssports wagering mechanicsbet typespre-match bettinglive/in-play bettingparlaysvoidspartial payouts

Soft Skills

customer supportattention to detailproblem-solvingadaptabilityorganizationcommunicationpassion for helping customerscommitment to serviceability to identify root causesability to work in a fast-paced environment