Client Success Manager

Magellan Health

Client Success Manager responsible for the delivery of technology solutions and client relationship management at Magellan. Act as a trusted advisor between technology and client needs ensuring successful implementation.

Posted 7/31/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesSeniorLead💰 $93,955 - $159,725 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing enterprise-level clients and delivering technology solutions in healthcare IT, with strong relationship management and stakeholder communication skills. Proven ability to lead cross-functional teams and drive outcomes in complex environments.

Highest-signal resume keywords

Client Success ManagementProgram ManagementHealthcare IT ExperienceStakeholder CommunicationCross-Functional Team Leadership

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technology Solutions DeliveryChange ManagementProblem-SolvingTechnical AcumenEnterprise-Level Client Management

Soft Skills

Relationship ManagementCommunication Skills

Certifications & Qualifications

Associate's Degree in Computer and Information ScienceAssociate's Degree in Healthcare AdministrationAssociate's Degree in Business

Industry Keywords

Healthcare ITAccount ManagementConsultingMatrixed Environments

About the role

Key responsibilities & impact

Overall accountability for the successful delivery of technology solutions for contracted services
Act as the bridge between Magellan Technology and the client's needs
Ensure smooth transition and enable clients to realize full value of services or products provided
Gather and document issues and requests for change from the client
Maintain status updates and communicate to leadership and client contacts

Requirements

What you’ll need

Associate's degree in computer and information science, healthcare administration, business or related field
7+ years' professional IT experience
7+ years of experience in client success, account management, program management, or consulting in healthcare IT or a related industry
Proven track record of managing enterprise-level clients and delivering technology solutions
Strong technical acumen with the ability to translate complex solutions into business value for clients
Excellent relationship management, stakeholder communication, and problem-solving skills
Demonstrated ability to lead cross-functional teams and drive outcomes in complex, matrixed environments

Benefits

Comp & perks

Comprehensive benefits package
Health insurance
Life insurance
Voluntary benefits
Employee wellness programs