Client Success Manager

Magellan Health

Client Success Manager with responsibility for delivering technology solutions and transforming processes for quality client experience. Bridging Magellan Technology's services with client needs in the healthcare industry.

Posted 4/30/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesSeniorLead💰 $93,955 - $159,725 per yearWebsite

About the role

Key responsibilities & impact

Act as a bridge between Magellan Technology and the client's needs, ensuring successful delivery of technology solutions.
Responsible for transforming processes focused on quality client experience.
Maintain status updates and communicate with leadership and client contacts.
Attend meetings to keep Magellan apprised of any changes impacting processes in support of clients.
Gather and document issues and requests for change from clients.
Work closely with stakeholders to provide status and iterative releases.

Requirements

What you’ll need

Associate's degree in computer and information science, healthcare administration, business or related field.
7+ years' professional IT experience.
7+ years of experience in client success, account management, program management, or consulting in healthcare IT or a related industry.
Proven track record of managing enterprise-level clients and delivering technology solutions.
Strong technical acumen with the ability to translate complex solutions into business value for clients.
Excellent relationship management, stakeholder communication, and problem-solving skills.
Demonstrated ability to lead cross-functional teams and drive outcomes in complex, matrixed environments.

Benefits

Comp & perks

comprehensive benefits package
broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT experienceclient successaccount managementprogram managementconsultinghealthcare ITtechnology solutionsstakeholder communicationproblem-solvingcross-functional team leadership

Soft Skills

relationship managementcommunicationorganizational skillsleadershipadaptabilitycollaborationanalytical thinkingclient-focusednegotiationstrategic thinking

Certifications

Associate's degree in computer and information scienceAssociate's degree in healthcare administrationAssociate's degree in business