Maestro Technologies, Inc.

Solutions Engineer

• Respond to technical inquiries from clients and ensure customer calls are handled promptly and appropriately
• Perform technical interventions (on‑premises or Cloud installations, version upgrades, performance checks, etc.) for Maestro clients in accordance with established procedures and standards
• Use a structured approach to resolve cases assigned and ensure the client is satisfied with the outcome
• Follow procedures, policies and management rules established for customer service and professional services and contribute to improving or defining new ones to enhance service delivery
• Use a ticketing system to record and track requests according to established standards
• Ensure consistent and complete documentation of requests
• Work closely with support teams to ensure calls are handled quickly
• Collaborate with other departments to share technical knowledge and follow up on incidents requiring their intervention
• Participate, as a technical expert or customer representative, in various activities (committees, meetings, training, etc.) related to Maestro's technical environment
• Keep technical support and professional services documentation up to date
• Contribute to special projects as needed

Support Technician, Software Implementation