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Outreach Specialist
MaeOutreach Specialist conducting high-volume outreach to engage health plan members for Mae's maternal health services. Ensuring member enrollment through clear communication and support in a remote role.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in high-volume outbound outreach and patient engagement, with a focus on clear communication and trust-building. Proficient in using CRM systems and internal tools to track member interactions and ensure effective follow-up.
Highest-signal resume keywords
Outbound Outreach ExperiencePatient EngagementStrong Verbal CommunicationCRM System ProficiencyResilience in Handling Rejection
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Outbound CallsEnrollment ProcessSales Conversion GoalsDocumentation AccuracyFollow-Up Tasks
Soft Skills
Active ListeningTrust-BuildingMotivational CommunicationProfessionalismOrganization
Tools & Technologies
SlackGmailCRM SystemsSpreadsheetsDialers
Industry Keywords
Doula SupportPregnancy SupportPostpartum SupportMember-Centered ApproachHigh-Volume Call Center
About the role
Key responsibilities & impact- Conduct high-volume outbound outreach to introduce Mae's services, explain doula support, and guide members through the enrollment process.
- Place a high volume of outbound calls to eligible health plan members.
- Introduce Mae's services in a clear, warm, and member-centered way.
- Explain how members may benefit from pregnancy, postpartum, and doula support.
- Guide interested members through the enrollment and onboarding process.
- Use internal tools to identify members for outreach and track call activity.
- Document outreach activity, member status, and follow-up needs accurately.
- Use trust-building, active listening, and motivational communication to support member engagement.
- Handle unanswered calls, hesitation, and rejection with professionalism and resilience.
Requirements
What you’ll need- 1 to 3 years of experience in outbound outreach, patient engagement, enrollment, sales, appointment setting, or a high-volume call center environment
- Proven ability to meet or exceed outreach, enrollment, sales, or conversion goals
- Comfort making a high volume of outbound calls in a remote work environment
- Strong verbal communication skills, with the ability to explain information clearly
- Ability to build trust quickly with members who may be unsure, busy, or hesitant
- Confidence in asking members to complete enrollment during the same conversation
- Resilience, maturity, and professionalism when handling rejection or sensitive conversations
- Strong organization and follow-through with documentation and follow-up tasks
- Comfort using tools such as Slack, Gmail, CRM systems, spreadsheets, dialers, or internal platforms
- Ability to learn new systems and processes quickly
- Reliable high-speed internet and a private, quiet workspace for confidential member conversations
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Mae Website LinkedIn All Job Openings 11 - 50 employees 🏥 Healthcare ⚕️ Healthcare Insurance 👥 B2C 🔥 Funding within the last year 💰 $2.9M Venture Round - Mae Health on 2025-10 Healthcare
- Healthcare Insurance
- B2C Mae is a maternal health company that connects pregnant people with trusted, community-based doulas and care coordinators, integrating with insurance (including Medicaid) to deliver covered doula services, on-demand education, and care navigation. The program is equity-centered with Black maternal health at its core, operates in 12 states, and reports clinical outcomes such as a 41% reduction in preterm birth rates, 26% reduction in c-section rates, and 72% doula utilization. Mae serves individuals (mamas), supports doulas by managing billing and reimbursement, and partners with health plans to improve maternal health outcomes and reduce costs. Outreach Specialist Job not on LinkedIn 🔥 9 minutes ago 🗽 New York – Remote 💵 $26 / hour ⏰ Full Time 🟢 Junior Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Conduct high-volume outbound outreach to introduce Mae's services, explain doula support, and guide members through the enrollment process.
- Place a high volume of outbound calls to eligible health plan members.
- Introduce Mae's services in a clear, warm, and member-centered way.
- Explain how members may benefit from pregnancy, postpartum, and doula support.
- Guide interested members through the enrollment and onboarding process.
- Use internal tools to identify members for outreach and track call activity.
- Document outreach activity, member status, and follow-up needs accurately.
- Use trust-building, active listening, and motivational communication to support member engagement.
- Handle unanswered calls, hesitation, and rejection with professionalism and resilience. 🎯 Requirements
- 1 to 3 years of experience in outbound outreach, patient engagement, enrollment, sales, appointment setting, or a high-volume call center environment
- Proven ability to meet or exceed outreach, enrollment, sales, or conversion goals
- Comfort making a high volume of outbound calls in a remote work environment
- Strong verbal communication skills, with the ability to explain information clearly
- Ability to build trust quickly with members who may be unsure, busy, or hesitant
- Confidence in asking members to complete enrollment during the same conversation
- Resilience, maturity, and professionalism when handling rejection or sensitive conversations
- Strong organization and follow-through with documentation and follow-up tasks
- Comfort using tools such as Slack, Gmail, CRM systems, spreadsheets, dialers, or internal platforms
- Ability to learn new systems and processes quickly
- Reliable high-speed internet and a private, quiet workspace for confidential member conversations Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Licensing Coordinator 🔥 14 minutes ago Twin Health 201 - 500 💼 Consulting 📦 Logistics 🏥 Healthcare Website LinkedIn All Job Openings Licensing Coordinator at Twin Health overseeing healthcare professional licensing and health plan credentialing processes. Supporting clinical teams and ensuring compliance in a remote setting. 🇺🇸 United States – Remote 💵 $21 - $26 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 🦅 H1B Visa Sponsor Import Specialist II 🔥 26 minutes ago A.N. Deringer, Inc. 501 - 1000 💼 Consulting 🛡️ Insurance 📦 Logistics Website LinkedIn All Job Openings Import Specialist responsible for processing customer data and customs clearance for goods movement. Acting as a liaison to resolve shipping and billing issues while ensuring compliance with regulations. 🇺🇸 United States – Remote 💵 $20 - $30 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 🚫👨🎓 No degree required Vaccines Specialist, Health and Science Professional 🔥 37 minutes ago Pfizer 10,000+ employees 💼 Consulting 📣 Marketing 💊 Pharmaceuticals Website LinkedIn All Job Openings Vaccines Specialist promoting Pfizer's Vaccines Portfolio through customer engagement. Responsible for territory sales strategy and relationship management with healthcare providers and institutions. 🇺🇸 United States – Remote 💵 $76k - $199.6k / year 💰 Post-IPO Debt on 2023-05 ⏰ Full Time 🟢 Junior 🟡 Mid-level 🦅 H1B Visa Sponsor Build Coordinator 🔥 55 minutes ago Point C 201 - 500 🛡️ Insurance 💼 Consulting 📦 Logistics Website LinkedIn All Job Openings Plan Build Coordinator enhancing auto adjudication processes across various healthcare systems. Collaborating with IT to implement technologies and maintain compliance in healthcare plan configurations. 🇺🇸 United States – Remote 💵 $55k - $63k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level Academic Mentor 🔥 1 hour ago Stride, Inc. 5001 - 10000 💼 Consulting 🏥 Healthcare 📚 Education Website LinkedIn All Job Openings Academic Mentor supporting student retention by providing intervention for grades 6-12. Working remotely with students and parents to improve online learning outcomes in Pennsylvania. 🇺🇸 United States – Remote 💵 $47.5k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 🗣️🇪🇸 Spanish Required 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs