Manager

• Manage three small teams of Outreach Specialists responsible for outbound outreach to health plan members to provide education on Mae and achieving monthly enrollment targets
• Care Coordinators responsible for coordinating more complex member needs, providing pregnancy education, and conducting health assessments
• Member Engagement Specialists responsible for managing routine member engagement communications (phone, e-mail, text) to encourage doula and platform engagement, or facilitating benefits requests
• Ensuring Process Oversight, Target Achievement, and Performance of managed teams
• Ensuring that each team member understands their role and responsibilities while providing them with the tools (e.g., data, dashboards, processes) and support needed to excel
• Ensuring procedures for core responsibilities are documented (and documentation is maintained) and team members operate consistently
• Identify and implement opportunities to streamline processes, reduce friction, and improve clarity in cross-functional interactions
• Maximize individual contributions by harnessing each team member’s unique strengths and addressing their key areas for growth
• Monitor team-level engagement and performance metrics and progress to defined monthly health plan targets
• Developing and maintaining clinically robust reference materials that can be used by non-clinical Care Coordinators during VBS member communications to address needs and questions as well as drive member compliance with VBS measures
• Developing priority lists for VBS achievements aligned with monthly revenue targets
• Monitoring progress to target achievement over time, encouraging and motivating teams as needed to stay aligned and achieve prioritized targets
• Strategic leadership on outreach methods and optimizations to achieve VBS targets
• Care Management services including nurse triage, transitions of care, supporting care coordination, and member education
• Provide direct services and oversight over all fee-for-service eligible services to Mae members

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