Operations

• Cultivate high-performing agile teams to support end-to-end organizational agile maturity, focusing on learning, autonomy, and self-accountability.
• Organize and facilitate daily stand-ups, backlog refinement, sprint planning, retrospectives, and sprint reviews.
• Assemble and review end of sprint metrics with teams and senior leadership; identify anti-patterns and areas for improvement.
• Help surface, identify and eliminate impediments beyond the team’s ability to remove directly.
• Facilitate conversations and resolve conflict using persuasion and powerful questions to guide teams towards better ways of working.
• Assist teams in establishing priorities and evaluating trade-offs to sequence activities that maximize business value.
• Build a trusting and safe environment for raising problems without fear of blame, with emphasis on healing and problem-solving.
• Coordinate execution of deliverables across multiple teams, focusing on scaling and managing cross-team dependencies.
• Surface and facilitate negotiation of technical enablers, NFRs and feature prioritization between product owners and lead engineers, ensuring architectural stability.
• Provide coaching and assistance to the product owner to keep the product backlog well refined, organized and maintained.
• Collaborate with other Delivery Leads and leadership to continuously refine overall business agility strategy.
• Identify, initiate, and participate in scaling ceremonies and activities to manage interdependencies across product areas.

Delivery Operations Lead

Fiber Operations Support Coordinator

Card Administration Operations Specialist I, II, III, Senior

Card Administration Operations Specialist I, II, III, Senior

Manager, Design Operations

Sales Compensation & Operations Consultant