Client Operations and Scheduling Coordinator

Made Tech

Client Operations and Scheduling Coordinator managing scheduling, timesheets and operational systems for Made Tech, a public-sector technology consultancy. Supporting resource planning, contractor onboarding, data integrity and process improvements.

Posted 8/18/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSenior💰 £30,000 - £40,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational management, data integrity, and process improvement within client-focused environments. Proficient in using Salesforce and Kimble/Kantata for resource management and onboarding processes.

Highest-signal resume keywords

Salesforce ExperienceKimble/Kantata Resourcing Software ExperienceProcess Improvement MindsetContractor and Partner ExperiencePublic Sector Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data ManagementTimesheet ManagementBudget AllocationProject SchedulingAudit Evidence CompilationIR35 Status AssessmentOperational EfficiencyUser Permission ManagementProcess AutomationData Integrity

Soft Skills

Attention to DetailDeadline ManagementMultitaskingCommunication with StakeholdersRelationship Building

Certifications & Qualifications

SC Security Clearance Eligibility

Industry Keywords

Professional ServicesResource ManagementPublic SectorOperational SupportDigital and Technology Teams

About the role

Key responsibilities & impact

Support client demand triage and build teams based on capacity, skills and experience
Set up projects in scheduling software, including allocations, rates and budgets
Run weekly timesheet submission and approval cycles, chasing outstanding items and escalating delays
Manage weekly and monthly period close processes and reconcile inputs from commercial and delivery teams
Resolve exceptions and prepare information for sign-off
Contribute audit evidence and respond to auditors
Compile evidence and draft IR35 status assessments for new contractors
Run contractor and partner onboarding sessions covering timesheeting and Made Tech
Support delivery PMO in establishing onboarding standards
Maintain data integrity in Kimble/Kantata and Salesforce
Support profile creation, calendars, assignments, availability and bid activity data
Act as first point of contact for system queries and manage user permissions
Propose and implement approved system configuration, process and automation improvements
Collaborate across Operations and Made Tech to support an inclusive environment and feedback culture
Triage scheduling and Kimble questions, resolving or escalating issues
Build relationships with account teams and practices on client operations and resourcing
Identify and implement process efficiencies and report time savings

Requirements

What you’ll need

High attention to detail and accuracy with data and timesheets
Operational mindset with consistent deadline management
Ability to multitask and reprioritise in a fast-paced environment
Confidence communicating with varied roles and senior stakeholders
Comfort working in data-heavy systems and understanding system configuration
Process improvement mindset focused on efficiency and measurability
Commercial awareness of how operations support business performance
Drive to deliver impactful outcomes
Salesforce and/or Kantata/Kimble resourcing software experience desirable
Professional services resource management experience desirable
Experience with multidisciplinary digital and technology teams desirable
Contractor and partner experience, including IR35, desirable
Public sector experience desirable
Eligibility for minimum SC security clearance
5 years' continuous UK residency and 5 years' employment history, or employment history back to full-time education, for SC eligibility

Benefits

Comp & perks

30 days of paid annual leave plus bank holidays
Flexible working hours
Flexible parental leave options
Part-time remote working
Smart Tech scheme
Cycle to work scheme
Individual benefits allowance
Health care cash plan option
Pension plan option
Optional social and wellbeing calendar of events
Paid counselling
Financial advice
Legal advice
Inclusive and diverse workforce culture
Communities of practice and dedicated learning spaces