Made Tech

Lead User Researcher

Made Tech

full-time

Posted on:

Location Type: Hybrid

Location: Any UK Office Hub (Bristol / London / Manchester / Swansea) • 🇬🇧 United Kingdom

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Salary

💰 £65,000 - £78,000 per year

Job Level

Senior

About the role

  • Leads one / more research deliveries, ensuring all project team & stakeholders have a shared understanding of successful outcomes.
  • Scope focus of research, so everyone involved has a shared understanding of successful outcomes
  • Takes responsibility for ensuring a whole team approach to user research. Ensuring all stakeholders & team members are invited to participate in observing user research sessions.
  • Leads the scoping of one or more research deliveries, defining research objectives, planning activities and leading the overall delivery of research.
  • Works with Discipline head and peers to set best practise standards for the User Research team. This includes adhering to GDPR, MRS standards & GDS Service standards.
  • Proficient mixed methodology researcher, is able to lead team analysis sessions, synthesis with the production of actionable insight reports.
  • Builds relationships with clients & senior stakeholders, understanding their needs, can influence stakeholders and the strategic direction of the delivery.
  • Has experience in writing / reviewing bids & supporting business development opportunities
  • Provides oversight of user researchers working across the client account and promotes cross functional working relationships.
  • People Management of user researchers
  • Support the hiring and onboarding of colleagues across Strategy & Design
  • Promote user centred thinking / practices at Made Tech and client offices
  • Represent user-centred design community internally & externally

Requirements

  • Experience of working in education based settings - particularly Early Years / Primary Education (4-11)
  • Experience of assessments
  • Experience of working in Ed-Tech
  • Ex-primary school teacher
  • Experienced in research methodologies including usability testing, contextual enquiry, rapid research, survey development, measurable and evaluative research
  • Has experience of leading user research across GDS development stages e.g. discovery, alpha, beta. Experience in GDS assessments is desirable.
  • Highly experienced at leading user research through agile ways of working
  • Confident with coaching more junior members of the team on delivery
  • Proficient in leading a team in analysing and synthesising complex data and can help the organisation adopt a wide range of techniques to continually assure, improve and generate valuable findings
  • Analyse and interpret research findings so that teams can confidently confirm or challenge their understanding of problems and ideas.
  • Leads the team in creating actionable insights through a multitude of outputs including reports, user needs, personas, archetypes and is confident at presenting findings to project teams & senior stakeholders.
  • Facilitate teams and stakeholders to make decisions based on user insights
  • Highly proficient and advocates for research standards including GDPR / MRS Code of Conduct
  • Promotes User Centred Design / inclusive research practices and helps teams design and deliver accessible services to meet the needs of the diverse range of users of government services
  • Influence the client at a strategic and commercial level e.g. improving processes, ways of working, generating more work
Benefits
  • 30 days Holiday - we offer 30 days of paid annual leave plus bank holidays
  • Flexible Working Hours - we are flexible with what hours you work
  • Flexible Parental Leave - we offer flexible parental leave options
  • Remote Working - we offer part time remote working for all our staff
  • Paid counseling - we offer paid counseling as well as financial and legal advice

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
mixed methodology researchusability testingcontextual enquiryrapid researchsurvey developmentmeasurable researchevaluative researchdata analysissynthesis of research findingsuser research
Soft skills
leadershipstakeholder managementcoachingrelationship buildinginfluencingteam collaborationcommunicationdecision facilitationpeople managementuser-centered thinking