Madame Moneypenny GmbH

Customer Success Manager

• You will support the implementation of our CRM strategy and learn how to plan, execute, and optimize high-performing CRM campaigns.
• You will analyze customer behavior and campaign results and learn how to derive real insights from data.
• You will work actively in our CRM system: data maintenance, segmentations, initial automations, and reporting.
• You will create reports & dashboards to measure and improve the success of our CRM activities.
• You will collaborate closely with Marketing, Sales, and Customer Service and gain a deep understanding of the entire customer lifecycle.
• As your experience grows, you will take on increasing ownership of your own campaigns and projects.

CRM Specialist

Sales

• Supporting our customer advisors in their operational tasks.
• Focused qualification of interested clients for our mentoring program according to clear guidelines.
• Together with your conversation partner, you determine which of our products best accompanies them on their path to financial independence.
• Scheduling and preparing appointments for our customer advisors.
• Maintaining the customer relationship management system (CRM).

CRM Specialist

Sales Setter