Provide first-level technical support (in-person, phone, and remote) for all employees
Troubleshoot and resolve hardware, software, printer, and network connectivity issues
Set up and configure laptops, desktops, monitors, mobile devices, and peripherals
Support Microsoft 365, email accounts, shared drives, and collaboration tools
Assist with onboarding and offboarding (account setup, permissions, equipment allocation)
Maintain IT inventory and asset tracking
Coordinate with third-party vendors and escalate issues when necessary
Ensure data security protocols and company IT policies are followed
Assist with system upgrades, software installations, and patches
Support conference room technology and video conferencing tools

Requirements

2+ years of IT Help Desk and/or Technical Support experience
Strong knowledge of Windows and Mac operating systems
Experience with Microsoft 365, Active Directory, and basic networking
Understanding of cybersecurity best practices
Excellent troubleshooting and critical thinking skills
Effective communication skills with a customer-service mindset
Ability to prioritize and manage multiple requests in a challenging environment
Preferred: Experience in apparel, retail, or corporate environments
IT certifications (CompTIA A+, Network+, or similar)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supporttroubleshootinghardware supportsoftware supportnetwork connectivitysystem upgradessoftware installationsdata securityActive Directorybasic networking

Soft Skills

troubleshooting skillscritical thinkingcommunication skillscustomer-service mindsetprioritizationtime management

Certifications

CompTIA A+Network+