IT Support Technician

Mad Engine Global, LLC.

IT Support Technician ensuring technology operations are smooth at MAD Engine Global. Troubleshooting and supporting internal teams in a fast-paced environment.

Posted 4/15/2026full-timeSan Diego • California • 🇺🇸 United StatesJuniorMid-Level💰 $23 - $28 per hourWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Provide first-level technical support (in-person, phone, and remote) for all employees
Troubleshoot and resolve hardware, software, printer, and network connectivity issues
Set up and configure laptops, desktops, monitors, mobile devices, and peripherals
Support Microsoft 365, email accounts, shared drives, and collaboration tools
Assist with onboarding and offboarding (account setup, permissions, equipment allocation)
Maintain IT inventory and asset tracking
Coordinate with third-party vendors and escalate issues when necessary
Ensure data security protocols and company IT policies are followed
Assist with system upgrades, software installations, and patches
Support conference room technology and video conferencing tools

Requirements

What you’ll need

2+ years of IT Help Desk and/or Technical Support experience
Strong knowledge of Windows and Mac operating systems
Experience with Microsoft 365, Active Directory, and basic networking
Understanding of cybersecurity best practices
Excellent troubleshooting and critical thinking skills
Effective communication skills with a customer-service mindset
Ability to prioritize and manage multiple requests in a challenging environment
Preferred: Experience in apparel, retail, or corporate environments
IT certifications (CompTIA A+, Network+, or similar)

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Mad Engine Global, LLC. Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1987 👗 Fashion 🛒 Retail 🤝 B2B Fashion
Retail
B2B Mad Engine Global, LLC. is a global fashion and licensed apparel company that designs, manufactures, and distributes pop-culture and fandom-focused apparel and accessories under hundreds of entertainment and brand licenses. The company creates bold, creative branded fashion and private-label products, partners with licensors and retailers, and integrates digital collaborations to reach global markets. With extensive licensing, multiple offices worldwide, and a large workforce, Mad Engine focuses on fandom-driven merchandise and retail distribution. IT Support Technician 🔥 1 hour ago 🏢 San Diego – Onsite 💵 $23 - $28 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer 🚫👨‍🎓 No degree required Cyber Security Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide first-level technical support (in-person, phone, and remote) for all employees
Troubleshoot and resolve hardware, software, printer, and network connectivity issues
Set up and configure laptops, desktops, monitors, mobile devices, and peripherals
Support Microsoft 365, email accounts, shared drives, and collaboration tools
Assist with onboarding and offboarding (account setup, permissions, equipment allocation)
Maintain IT inventory and asset tracking
Coordinate with third-party vendors and escalate issues when necessary
Ensure data security protocols and company IT policies are followed
Assist with system upgrades, software installations, and patches
Support conference room technology and video conferencing tools 🎯 Requirements
2+ years of IT Help Desk and/or Technical Support experience
Strong knowledge of Windows and Mac operating systems
Experience with Microsoft 365, Active Directory, and basic networking
Understanding of cybersecurity best practices
Excellent troubleshooting and critical thinking skills
Effective communication skills with a customer-service mindset
Ability to prioritize and manage multiple requests in a challenging environment
Preferred: Experience in apparel, retail, or corporate environments
IT certifications (CompTIA A+, Network+, or similar) Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Salesforce Support Analyst 🕒 March 27 LPL Financial 5001 - 10000 💸 Finance 💳 Fintech Website LinkedIn All Job Openings Salesforce Support Analyst focusing on optimizing Salesforce platform for Client Success at LPL Financial. Responsible for data management, campaign execution, and process improvements in a collaborative environment. 🏢 San Diego – Onsite 💵 $75k - $125k / year ⏰ Full Time 🟢 Junior 📞 Support Engineer 🦅 H1B Visa Sponsor NMCI Support Analyst 🕒 September 26, 2025 Strategic Data Systems 201 - 500 🔒 Cybersecurity 🏛️ Government Website LinkedIn All Job Openings Provide NMCI service delivery and MAC support at NIWC Pacific. Manage hardware inventory, cellular requests, and customer escalations for Strategic Data Systems. 🏢 San Diego – Onsite 💵 $65k - $75k / year ⏰ Full Time 🟢 Junior 📞 Support Engineer 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor View More Support Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

technical supporttroubleshootinghardware supportsoftware supportnetwork connectivitysystem upgradessoftware installationsdata securityActive Directorybasic networking

Soft Skills

troubleshooting skillscritical thinkingcommunication skillscustomer-service mindsetprioritizationtime management

Certifications

CompTIA A+Network+