Macrobond

Customer Success Manager

Macrobond

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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About the role

  • User onboarding & ongoing training sessions to ensure clients are set up for success and understand how to integrate Macrobond into their workflow
  • Identify at-risk accounts and work with the sales and product teams to formulate a strategy to promote adoption and minimize churn
  • Maintain consistent communication with clients to ensure they are aware of new product releases and updates and ensuring every client is appropriately equipped to maximize the value of Macrobond
  • Curates targeted content distribution to customers (existing customer use cases/stats, best practices for use, roadmap updates)
  • Hands over leads found in business reviews (via created opportunity in Salesforce) to assigned Account Manager
  • Is assigned to all renewal opportunities in the territory, makes appropriate changes to renewal opportunity. Handles any termination requests and documentation
  • Performs or supports regular business reviews with the customer about how to best get value from the Macrobond product(s)
  • Front line response on any support tickets; manage queue for tickets promoted to product support group

Requirements

  • Bachelor's degree required preferably in economics, finance or a related field
  • Develop thorough understanding of Macrobond’s suite of solutions
  • Ability to establish and strengthen client relationships to promote product adoption and ultimately maximize end user experience
  • Collaborative team player who thrives in a fast-paced environment and can adapt to meet the evolving needs of our clients and the organization
  • An understanding of and passion for macroeconomics, financial data and analytics
  • Strong written and verbal communication skills and ability to effectively interact with key stakeholders
Benefits
  • Company 401(k) scheme, with a strong employer contribution
  • Private medical insurance, Aetna PPO plan
  • Life Insurance
  • 20 days holiday per annum
  • 2 Macrobond days to use for volunteering
  • Various physical / mental health and lifestyle benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
MacrobondSalesforcefinancial data analysisdata analytics
Soft Skills
client relationship managementcommunication skillscollaborationadaptabilityteam player
Certifications
Bachelor's degree