Customer Success Manager

Macrobond

Customer Success Manager enhancing client onboarding and support while promoting Macrobond solutions. Collaborating with sales teams to maximize client relationships and drive product adoption.

Posted 4/17/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

User onboarding & ongoing training sessions to ensure clients are set up for success and understand how to integrate Macrobond into their workflow
Identify at-risk accounts and work with the sales and product teams to formulate a strategy to promote adoption and minimize churn
Maintain consistent communication with clients to ensure they are aware of new product releases and updates and ensuring every client is appropriately equipped to maximize the value of Macrobond
Curates targeted content distribution to customers (existing customer use cases/stats, best practices for use, roadmap updates)
Hands over leads found in business reviews (via created opportunity in Salesforce) to assigned Account Manager
Is assigned to all renewal opportunities in the territory, makes appropriate changes to renewal opportunity. Handles any termination requests and documentation
Performs or supports regular business reviews with the customer about how to best get value from the Macrobond product(s)
Front line response on any support tickets; manage queue for tickets promoted to product support group

Requirements

What you’ll need

Bachelor's degree required preferably in economics, finance or a related field
Develop thorough understanding of Macrobond’s suite of solutions
Ability to establish and strengthen client relationships to promote product adoption and ultimately maximize end user experience
Collaborative team player who thrives in a fast-paced environment and can adapt to meet the evolving needs of our clients and the organization
An understanding of and passion for macroeconomics, financial data and analytics
Strong written and verbal communication skills and ability to effectively interact with key stakeholders

Benefits

Comp & perks

Company 401(k) scheme, with a strong employer contribution
Private medical insurance, Aetna PPO plan
Life Insurance
20 days holiday per annum
2 Macrobond days to use for volunteering
Various physical / mental health and lifestyle benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

MacrobondSalesforcefinancial data analysisdata analytics

Soft Skills

client relationship managementcommunication skillscollaborationadaptabilityteam player

Certifications

Bachelor's degree