Macrobond

Data Operation Team Manager

Macrobond

full-time

Posted on:

Location Type: Hybrid

Location: Szczecin • Poland

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About the role

  • Lead, coach, and support a team of approximately 10 Data Specialists.
  • Set clear goals, conduct performance reviews, and actively support individual development.
  • Motivate employees and maintain a positive, inclusive, and accountable team culture.
  • Manage recruitment, onboarding, training, shift work, absence coverage, and workload balance.
  • Build a culture of feedback, ownership, and continuous learning aligned with Macrobond values.
  • Lead daily team operations including work planning, task prioritization, and delivery follow‑up.
  • Ensure timely and accurate execution of data updates, maintenance tasks, and internal/external requests.
  • Monitor operational performance through regular check‑ins, dashboards, and key metrics.
  • Reassign work during absences and proactively manage operational risks.
  • Build team understanding of how Data Operations impact Product reliability and Customer experience.
  • Ensure high‑quality data delivery aligned with Macrobond product and service standards.
  • Oversee data disruption alerts for accuracy, relevance, and timely communication.
  • Monitor handling of customer inquiries (e.g.: correct assignment, quality of investigation, and resolution).
  • Ensure proper use and follow‑up of automated update and quality tools (e.g. consistency checks, monitoring tools).
  • Identify recurring issues and drive corrective and preventive actions.
  • Work closely with other Team Managers and key stakeholders.
  • Coordinate and dispatch work across locations when required.
  • Actively support process changes, new tools, and operational improvements.
  • Communicate change clearly and consistently to the team.
  • Monitor and report team performance, operational progress, risks, and improvements to Division Manager.
  • Contribute to regular summaries and internal updates related to data delivery and operations.
  • Represent the team constructively in cross‑team discussions and initiatives.

Requirements

  • Relevant experience, preferably within the Data Operations area (formal people management experience is an advantage).
  • Understanding of leadership principles, people development, and performance management.
  • Strong analytical mindset with attention to detail and quality.
  • Ability to manage multiple priorities in a dynamic, deadline‑driven environment.
  • Excellent communication and stakeholder management skills.
  • High level of accountability, ownership, and integrity.
  • Spoken and written English - at least B2/C1 level.
  • Willingness to learn, develop, and continuously improve yourself and your team.
  • Familiarity with basic macroeconomic concepts is a plus.
Benefits
  • The opportunity to actively shape and strengthen our Data Operations ways of working
  • A competitive salary
  • Private health care and sport benefits
  • Stable position in a growing business with a "people first" atmosphere
  • Cafeteria platform
  • Language learning platform
  • Internal and online training possibilities (e.g. GoodHabitz platform)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data operationsperformance managementanalytical mindsetattention to detailquality assurancetask prioritizationworkload balancedata deliverycustomer experienceprocess improvement
Soft Skills
leadershippeople developmentcommunicationstakeholder managementaccountabilityownershipintegritymotivationteam culturedynamic prioritization