IT Support Officer

Macmahon

IT Support Officer providing technical assistance to end users at Macmahon. Responsible for resolving incidents and maintaining IT services within the company.

Posted 5/4/2026full-time🇦🇺 AustraliaJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

AzureFirewalls

About the role

Key responsibilities & impact

Be the first point of contact and assist end users (employees, alliance members, contractors and stakeholders) to maximise the confidentiality, integrity and availability of Macmahon’s technology services.
Resolve incidents and complete service requests, escalating high priority issues to specialised support groups as required.
Maintain ongoing communications with end users to provide updates, verify resolution and improve satisfaction with Macmahon’s technology services.
Diagnose and resolve computer hardware issues, software malfunctions, printer, or peripheral issues.
IT onboarding activities such as PC imaging, initial user setup, account creation and administration.
Maintenance and co-ordination of IT assets.
Assist in planning and executing IT projects including implementation of new technology solutions, infrastructure changes, and software deployment.

Requirements

What you’ll need

Diploma / Degree in Information Technology or related discipline.
2 – 3 years of experience in technical support/service desk role.
Experience with Windows Server, Microsoft Office 365, Azure Active Directory, MS Exchange, and supporting Windows 10/11.
Strong knowledge of IP addressing, firewalls, Remote Desktop.
Experience with supporting AV/Meeting rooms and mobile device management (MDM).
Microsoft certifications will be highly regarded.

Benefits

Comp & perks

Dedicated lifestyle, financial and mental health support.
Salary sacrifice options for flights, vehicles, airport parking and so much more.
Access to a wide range of employee discounts with Macmahon retail, vehicle, insurance, and banking partners.
Ongoing career development opportunities to “Challenge. Develop. Grow”

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supportservice deskWindows ServerMicrosoft Office 365Azure Active DirectoryMS ExchangeWindows 10Windows 11IP addressingfirewalls

Soft Skills

communicationproblem-solvingcustomer serviceteam collaborationincident resolutionuser satisfactionplanningexecution

Certifications

Microsoft certifications