machtfit GmbH

Junior Customer Success Manager

machtfit GmbH

full-time

Posted on:

Location Type: Hybrid

Location: Berlin • Germany

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Job Level

Junior

About the role

  • Managing and developing a sizable customer portfolio through scalable, digital measures (e.g., email campaigns, webinars, etc.)
  • Supporting the onboarding of new customers and ensuring a successful start with the product
  • Analyzing usage data and deriving actions to increase engagement and satisfaction
  • Handling customer inquiries via ticketing systems and digital support channels
  • Maintaining customer data and documentation in the CRM
  • Designing and implementing automated customer success campaigns (e.g., lifecycle emails, reminders, training formats)
  • Collaborating with Product, Marketing, and Sales to provide customer feedback
  • Identifying risks and growth opportunities across the customer journey

Requirements

  • Some experience in customer-facing roles, support, sales, or customer success (e.g., internship or working student role)
  • Structured, independent, and service-oriented working style
  • Strong communication skills and enjoyment in working with customers
  • Interest in SaaS products, digital tools, and data-driven work
  • Analytical thinking and the ability to set priorities
  • Very good German and good English language skills
  • University degree or comparable qualification (e.g., Business Administration, Psychology, Communications, IT) – or relevant practical experience
Benefits
  • Drive change: Our work directly contributes to the health of our customers.
  • Health: We live our product — and your health is a priority for us.
  • Work–life balance: With 30 days of vacation, flexible working hours, home office, and the option to work up to 3 months from within the EU, you'll find an ideal balance between work and private life.
  • Deutschlandticket: We subsidize the Deutschlandticket for your commute.
  • Bike leasing: Stay mobile and eco-friendly with a leased bike through machtfit.
  • Training & development: We support your personal growth through cross-team workshops and individual learning opportunities.
  • Team spirit: Experience a strong, supportive team through regular events, joint trainings, and everyday collaboration.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successdata analysisemail campaignsautomated campaignsCRM managementticketing systemsdigital supportSaaS productscustomer onboardingengagement strategies
Soft Skills
communication skillsanalytical thinkingservice-orientedindependent workingstructured working stylecustomer relationship managementcollaborationproblem-solvingprioritizationinterpersonal skills