machtfit GmbH

Customer Success Manager

machtfit GmbH

full-time

Posted on:

Location Type: Hybrid

Location: Berlin • Germany

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About the role

  • Build and maintain strong customer relationships: You are the central point of contact for our B2B customers (the employers) and develop a trusting, long-term partnership.
  • Strategic consulting: You proactively advise your clients on how to achieve their health goals using the machtfit platform.
  • Onboarding and implementation: You guide new customers from contract signing through to a successful go-live.
  • Increasing employee activation: You develop strategies and campaigns together with the customer.
  • Performance monitoring and reporting: You track usage statistics and measure the success of initiatives.
  • Identifying growth opportunities: In close exchange with your customers you identify potential for upsells.
  • Customer feedback management: You actively collect feedback from customers and their employees.
  • Internal cross-functional role: You work closely with Sales, Product Management and Support.

Requirements

  • Customer-facing experience: You have 2–4 years of professional experience in Customer Success, Account Management or a similar advisory role, ideally in a B2B SaaS or platform environment.
  • Structured, independent and service-oriented working style
  • Strong communication skills and enjoyment in working with customers
  • Interest in SaaS products, digital tools and data-driven workflows
  • Analytical thinking and the ability to prioritise
  • Very good German and good English language skills
  • University degree or equivalent qualification (e.g., Business Administration, Psychology, Communications, IT) — or relevant practical experience.
Benefits
  • Drive change: Our work directly contributes to the health of our customers.
  • Health: We live our product — and YOUR health is a priority with us.
  • Work–life balance: With 30 days of vacation, flexible working hours, home office and the option to work up to 3 months from within the EU, you’ll find the ideal balance between work and private life.
  • Deutschlandticket: We provide a subsidy for your commute with a contribution to the Deutschlandticket.
  • Bike leasing: Stay mobile and eco-friendly with a leased bike through machtfit.
  • Professional development: We support your personal development through cross-team workshops and individual training opportunities.
  • Team spirit: Experience a strong, supportive team through regular events, joint trainings and everyday collaboration.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessAccount ManagementB2B SaaSData-driven workflowsPerformance monitoringReportingAnalytical thinking
Soft Skills
Strong communication skillsService-oriented working styleIndependent working styleEnjoyment in working with customersStructured working styleAbility to prioritise
Certifications
University degreeBusiness AdministrationPsychologyCommunicationsIT