Health Information Technician

Machinify

Health Information Technician supporting secure and timely collection of health records for healthcare intelligence company Machinify. Collaborating with teams to ensure data accuracy and exceptional service.

Posted 7/29/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in medical record retrieval and management, ensuring compliance with HIPAA regulations while effectively communicating with providers and cross-functional teams. Proficient in utilizing EMR systems and call center software to track and document medical records accurately.

Highest-signal resume keywords

HIPAA ComplianceMedical Record ManagementEMR Systems ProficiencyCall Center Software ExperienceProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Record RetrievalData EntryDocumentation TrackingWorkflow ManagementUser Acceptance Testing

Soft Skills

Clear CommunicationTime ManagementMultitaskingCritical ThinkingAdaptability

Tools & Technologies

EMR SystemsCall Center SoftwareExcelInternal DatabasesVendor Tools

Industry Keywords

HealthcarePHI HandlingCall Center EnvironmentSOP MaintenanceCross-Functional Collaboration

About the role

Key responsibilities & impact

Retrieve medical records through outbound provider calls, portals, fax, and email.
Accurately document call outcomes, follow-up activities, and record statuses within system platforms.
Support call center workflows by contacting providers, verifying information, and managing escalations to ensure timely retrieval.
Perform data entry and tracking of medical record documentation in compliance with HIPAA and internal standards.
Use EMR systems, internal databases, and vendor tools to monitor record status and ensure record completeness.
Escalate delays, provider refusals, or system issues to leadership or appropriate departments.
Assist in maintaining SOPs, documentation logs, and operational checklists.
Participate in User Acceptance Testing (UAT) and system feedback efforts as directed.
Ensure records are properly categorized and attached to the correct case/claim.
Collaborate with cross-functional teams such as IT, Client Services, and Quality Assurance to troubleshoot issues.
Maintain professional communication with provider offices and internal teams.

Requirements

What you’ll need

1-3 years of experience in healthcare, medical records, or call center environment.
Deep understanding of HIPAA, PHI handling, and medical record workflows.
Working knowledge in healthcare technology platforms and reporting tools (e.g., EMRs, call center software, Excel).
Clear and professional verbal and written communication skills.
Ability to work independently, multitask and manage time efficiently in a fast-paced setting.
Strong problem-solving and critical thinking skills; ability to identify issues in real time and follow through with solutions or appropriate escalation.
Willingness to learn and adapt to new systems and processes.

Benefits

Comp & perks

PTO, Paid Holidays, and Volunteer Days
Eligibility for health, vision and dental coverage, 401(k) plan participation with company match, and flexible spending accounts
Tuition Reimbursement
Eligibility for company-paid benefits including life insurance, short-term disability, and parental leave.
Remote and hybrid work options