Operations Quality Supervisor

Machinify

Supervisor overseeing day-to-day quality assurance programs in healthcare operations for a leading healthcare intelligence company. Driving standards and supporting QA staff in multiple departments.

Posted 5/28/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Supervise daily activities of QA specialists across multiple operational areas
Ensure consistent execution of QA audits, scorecards, and monitoring processes
Review completed audits for accuracy and consistency
Conduct calibration sessions to ensure scoring alignment
Provide coaching, feedback, and performance management
Monitor QA productivity and turnaround times
Identify trends and support corrective actions
Ensure compliance with HIPAA, CMS, and internal policies
Escalation management and issue resolution
Support for training initiatives and documentation maintenance
KPI monitoring and operational reporting support
Partnership with operational leadership teams across departments

Requirements

What you’ll need

Bachelor’s degree or equivalent experience
3–5 years QA or healthcare operations experience
Supervisory experience preferred
Familiarity with HIPAA and CMS guidelines, and healthcare compliance standards
Experience with call monitoring systems, document intake handling, printing technology, and file management

Benefits

Comp & perks

Equal Employment Opportunity at Machinify

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

QA auditsscorecardsmonitoring processescalibration sessionsKPI monitoringoperational reporting

Soft Skills

coachingfeedbackperformance managementissue resolutiontrend identification

Certifications

Bachelor’s degreehealthcare compliance standards