Client Success Leader

Machinify

Client Success Leader at Machinify, focusing on operational processes and improving client satisfaction in healthcare intelligence. Collaborating with technical teams to deliver exceptional support.

Posted 5/21/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $130,000 - $160,000 per yearWebsite

About the role

Key responsibilities & impact

Ensure the Machinify team delivers value to our clients through efficient operational processes, enhanced reporting, comprehensive user training, and exceptional support strategies
Help create and drive execution on client strategy including intentional relationship building and supporting growth expansion initiatives
Identify actionable insights from healthcare claims data and results
Project financial results and company revenue based on KPI data and business dynamics
Review all client-facing reporting for accuracy, including reports on:
Impacts of policy customizations or modifications
Comparing actual results to expected or projected results
Trends by product, line of business, policy, providers, etc.
Develop a deep understanding of the assigned client’s organizational structure, business objectives, and areas of opportunity and translate that understanding into a unique value proposition that Machinify can deliver measurable results against
Generate materials and reporting that can be leveraged to deliver insights to the customer and demonstrate how the program is performing against key success metrics
Document and create organizational visibility to key internal stakeholders on:
Insights including outstanding roadmap opportunities, areas of risk, and key client activities and expectations
Progress of weekly/monthly/quarterly initiatives
Key account metrics (e.g., relationship status, progress to goals, roadmap, etc.)
Work with leadership to communicate and message actionable findings to support client understanding of the data
Become an expert on company platform(s) to support client workflow, delivery, and user onboarding and training
Introduce new functionality, solutions, or capabilities and receive product feedback for formal communication internally to our Product team
Support client contracting efforts and SLA management
Monitor solution performance and deliver quantifiable and qualitative insights to customers via regular meetings, quarterly business reviews, etc.
Act as a key contact for client inquiries, client support, and all key client deliverables
Occasional travel requirements up to 25% of the year to meet client needs

Requirements

What you’ll need

5-7 years in client-facing roles (client management, customer success, or similar role)
Proven track record for cultivating and influencing relationships within the healthcare payer market
Previous experience in the healthcare Payment Integrity space highly preferred
Possess analytical strength and curiosity to make observations, understand questions and explain answers in and about data sets and data processes for healthcare claims
Excellent communication skills equally adept at presenting prepared materials and speaking to relevant topics extemporaneously
Ability to work with a range of individuals, manage multiple requests with fast turn-around deadlines
Driven self-starter mindset, seeking to make a high impact, and eager to collaborate in a cross-functional team environment
Ability to navigate ambiguity and operate in a autonomous work culture
High attention to detail and process oriented
Holds a high level of integrity

Benefits

Comp & perks

Work from anywhere in the US! Machinify is digital-first.
Top Medical/Dental/Vision offerings
FSA/HSA
Tuition reimbursement
Competitive salary, 401(k) with company match
Additional health and wellness benefits and perks
Flexible and trusting environment where you’ll feel empowered to do your best work

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisreportingKPI analysisfinancial projectionhealthcare claims dataPayment Integrityclient strategy developmentuser trainingSLA managementsolution performance monitoring

Soft Skills

relationship buildingcommunicationanalytical thinkingself-startercollaborationattention to detailprocess orientationadaptabilityinfluenceproblem-solving