Subrogation Customer Support Specialist

Machinify

Subrogation Customer Support Specialist handling inbound calls for a healthcare company. Responsible for creating claim files and providing customer support within specified EST hours.

Posted 5/18/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $25 per hourWebsite

About the role

Key responsibilities & impact

Answer inbound ACD call line and provide prompt, professional customer service to members and insurance companies.
Create new claim files with accurate and complete information.
Regularly accesses client systems to gather information used to create inventory.
Uses multiple computer systems to review claim data and work efficiently.
Will be available to 9a - 6p, 10a -7p and 11am - 8pm EST times.

Requirements

What you’ll need

High School diploma, GED, or equivalent combination of education and experience in the health insurance, legal, property and casualty or related fields is preferred.
Professional communication skills, fluent in Spanish and English
Strong analytical skills, attention to detail and ability to adapt to new tasks
Strong organizational skills
Excellent written and verbal communication skills
Word and Excel proficiency required

Benefits

Comp & perks

PTO, Paid Holidays, and Volunteer Days
Eligibility for health, vision and dental coverage, 401(k) plan participation with company match, and flexible spending accounts
Tuition Reimbursement
Eligibility for company-paid benefits including life insurance, short-term disability, and parental leave.
Remote and hybrid work options

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

claim processingdata entryinventory managementanalytical skillsattention to detailorganizational skillsbilingual communication

Soft Skills

professional communicationadaptabilitywritten communicationverbal communication

Certifications

High School diplomaGED