Director, Client Success

Machinify

Director, Client Success overseeing service delivery and satisfaction for healthcare clients. Leading cross-functional projects and managing relationships for large national health plans.

Posted 5/12/2026full-timeRemote • 🇺🇸 United StatesLead💰 $130,000 - $160,000 per yearWebsite

About the role

Key responsibilities & impact

Responsible for overall management and service delivery of assigned customers and projects, including customer satisfaction and financial results.
Manage full range of project life cycle (Initiate, Plan, Execute, Close).
Build relational network within assigned accounts
Leads cross functional client-related projects across various departments
May mentor and train other Client Success Managers and team members
Leverage relational network within assigned accounts to identify opportunities to expand Performant’s services footprint
Partner with sales executives to scope opportunity and develop sales discussions with the clients
Supports building definition of offerings for potential accounts as well as assigned account base
Shared responsibility for account financial targets
Monitors forecasting and growth plans for assigned accounts
Identifies opportunities for increased efficiencies to processes, systems and tools used in delivering client services
Understands customer needs and appropriately manages customer expectations
Handles escalated problem solving and issue resolution
Has accountability for resolution of complex or escalated billing issues
Monitor overall account health and client satisfaction
Direct and supervise work of one or more Client Success Managers and/or Delivery Specialists
Sets clear expectations aligned with company and account strategy.

Requirements

What you’ll need

Minimum 7 years of experience in corporate or healthcare management environment with prior direct responsibility of managing large, national health plan payer accounts
Minimum 7 years of experience managing payment integrity audit programs for large, national health plan payer accounts
Minimum of 7 years of experience leading and directing large cross functional projects and programs
Bachelor’s degree in business, finance, management, or related field, or equivalent combination of education and experience preferred
Certified coder, registered nurse, healthcare management or other medical field degree or certification for healthcare account focused positions preferred

Benefits

Comp & perks

Work from anywhere in the US! Machinify is digital-first.
Top Medical/Dental/Vision offerings
FSA/HSA
Tuition reimbursement
Competitive salary, 401(k) with company match
Additional health and wellness benefits and perks
Flexible and trusting environment where you’ll feel empowered to do your best work

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementpayment integrity auditfinancial forecastingissue resolutioncustomer satisfaction managementprocess efficiencyaccount managementcross functional project leadershipservice delivery managementclient relationship management

Soft Skills

mentoringcommunicationproblem solvingteam leadershipcustomer needs assessmentexpectation managementnetwork buildingcollaborationstrategic planningaccountability

Certifications

certified coderregistered nursehealthcare management certification