Client Delivery Analyst

Machinify

Client Delivery Analyst at Machinify assisting healthcare clients with Complex Payment Solutions. Responsible for requirements gathering, solution documentation, and client reporting.

Posted 5/8/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $95,000 - $110,000 per yearWebsite

About the role

Key responsibilities & impact

Monitor client inventory in Machinfy and client systems.
Perform requirements gathering to problem solve for client issues arising in Operations’ day-to-day activities and implement appropriate processes to monitor resolution by utilizing the Client Action Log and Jira ticketing system.
Enter, track, and follow up on tickets to ensure timely resolution for client production issues.
Support internal Operations teams through regularly scheduled team meetings to determine appropriate process is handling changing needs including rule changes, process flow modifications, escalations.
Support the client invoicing and/or reconciliation processes.
Generate and transmit client reporting as required.
Communicate and discuss larger issues with IT and Operations teams, continuing to act as liaison between teams until issues fully resolved.
Attend external working client meetings with leadership teams and communicate pertinent information to appropriate internal teams, acting as a support system to client teams.
Set up new users for clients in Machinify’s systems.
Maintain system access requirements for client systems to perform inventory management work as necessary.
Perform QA and UAT efforts as necessary.
Other duties as assigned.

Requirements

What you’ll need

2+ years’ experience in data production preferred; and health industry knowledge and experience a strong plus.
Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development
Experience managing multiple clients/projects in a team environment
Experience independently structuring and executing complex analyses

Benefits

Comp & perks

Top Medical/Dental/Vision offerings
FSA/HSA
Tuition reimbursement
Competitive salary, 401(k) with company match
Additional health and wellness benefits and perks
Flexible and trusting environment where you’ll feel empowered to do your best work

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

requirements gatheringproblem solvingticketing systemQAUATdata productionbusiness analysistechnical analysisprocess flow modificationsclient reporting

Soft Skills

communicationliaisonteam collaborationorganizational skillsadaptabilityleadershipclient managementanalytical thinkingproblem resolutionmeeting facilitation