Develop and review standards and policies aligned with ITIL and ISO 27000 requirements.
Create and update ITSM workflows to ensure efficiency in IT services.
Document standard operating procedures (SOPs) to guide daily activities.
Collaborate with internal teams to ensure adherence to established policies.
Conduct internal audits to verify compliance with defined standards.
Requirements
Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or related fields.
Knowledge of IT processes, including analysis, design, execution, and monitoring.
Experience creating and reviewing standards, policies, and procedures related to information technology.
Familiarity with industry best practices for IT standards and policies, including knowledge of ITIL for IT service management.
Knowledge of information security standards, particularly ISO 27000, and the ability to apply this knowledge when creating and reviewing IT security standards and policies.
Certifications related to IT processes, such as ITIL Foundation, ISO 27001 Lead Auditor, or other relevant certifications.
Experience implementing continuous improvement processes, such as Lean, Six Sigma, or similar methodologies (desirable).
Knowledge of process management tools, such as BPMN (Business Process Model and Notation) or other process modeling tools (desirable).
Experience in IT risk management and regulatory compliance (desirable).
Familiarity with IT governance frameworks such as COBIT (desirable).
Experience in change management and the ability to effectively implement new processes and procedures.
Focus and organizational skills.
Analytical skills.
Good communication skills.
Strong interpersonal skills.
Proactive and dynamic.
Benefits
Position based in Itaim Bibi, South Zone of São Paulo, working in a hybrid model with office presence three times per week.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ITILISO 27000IT service managementprocess managementLeanSix SigmaIT risk managementregulatory compliancechange managementBPMN