Donor Engagement Coordinator, Philanthropy & Communications
MAC Surfacing Limited
full-time
Posted on:
Location Type: Hybrid
Location: Guelph • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$47,000 per year
Job Level
Mid-LevelSenior
About the role
- This role plays a key role in supporting MAFC's mission by delivering exceptional service to donors, missionaries, and internal teams.
- Handles inbound and outbound donor communication— including first call phone support, Info@MAF.ca inquiries, webform follow-ups—and ensures all interactions are accurately logged in Salesforce.
- Delivers meaningful donor stewardship, including welcome packages, first gift and recurring gift calls, thank-you cards, and memorial acknowledgments.
- Provides administrative and logistical support across departments, assisting with projects, campaigns, Candidate Orientation preparations, and coordinating general mailings, event materials, and project-based fulfillment needs.
- Maintains accurate donor and account records in Salesforce, including new account/contact setups, MP Change Logs, payment/account updates, and ongoing data integrity tasks.
Requirements
- A minimum of 3 years of experience in a non-profit setting, with a focus on donor services, engagement, stewardship, or related administrative support.
- Strong computer skills (Microsoft Office, online forms, portals and data bases).
- Proficiency in CRM systems (Salesforce preferred).
- Experience with project management tools (such as Asana) is an asset.
- Clear, professional communication in both written and spoken English.
- Ability to work effectively in a fast-paced environment.
- Enjoys working with structured processes and maintaining well-organized documentation.
Benefits
- MAFC is committed to fostering an inclusive and accessible work environment, in accordance with the Canadian Labour Code, the Accessible Canada Act, and the Canadian Human Rights Act.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
donor servicesengagementstewardshipadministrative supportdata integrityproject management
Soft skills
clear communicationprofessional communicationorganizational skillsability to work in fast-paced environment