Mable

Sales Trainer

Mable

full-time

Posted on:

Location Type: Hybrid

Location: Sydney • Australia

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About the role

  • Design and develop training materials, modules, and curriculums for new hire training, ongoing skill development, and product/service updates.
  • Facilitate engaging and interactive training sessions for our Sales Team in person and virtually to ensure comprehension and retention of key concepts.
  • Define and monitor KPIs related to training impact, such as onboarding speed, increased sales performance, and improved adoption of tools or methodologies.
  • Provide one-on-one coaching and feedback to agents to address performance gaps and enhance skill development.
  • Stay updated on company processes, services, policies, and procedures to ensure accurate and relevant training materials.
  • Proactively identify opportunities to enhance training programs, methodologies, and delivery techniques based on industry best practices and stakeholder feedback.
  • Maintain accurate records of training activities, attendance, and performance metrics. Generate reports to track the progress and effectiveness of training initiatives.

Requirements

  • Proven experience in contact centre operations and training within a sales environment ideally
  • Strong communication and presentation skills, with the ability to effectively convey complex information to diverse audiences.
  • Excellent interpersonal skills and the ability to build rapport and trust with trainees and colleagues.
  • Proficiency in instructional design principles and adult learning methodologies.
  • Knowledge of contact centre technologies and customer relationship management (CRM) systems.
  • Detail-oriented with strong organisational and time management skills.
  • Ability to adapt to a fast-paced environment and manage multiple priorities simultaneously.
Benefits
  • Power your career ⚡️
  • Access parental leave 👶
  • Work with flexibility 🏠
  • Flexi Leave Days 🌴
  • Take a floating public holiday 🫶🏾
  • Be rewarded 🏆
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
instructional designadult learning methodologiesKPI monitoringtraining material developmentcurriculum designcoachingperformance metrics tracking
Soft Skills
communication skillspresentation skillsinterpersonal skillsorganizational skillstime management skillsadaptabilityrapport building