Mable

Payments and Claims Specialist

Mable

full-time

Posted on:

Location Type: Hybrid

Location: Sydney • Australia

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Tech Stack

ERP

About the role

  • Set up service providers (suppliers) and customers for payments.
  • Monitor the service provider email inbox and ensure the accurate and efficient processing of invoices within defined service levels.
  • Perform regular processing of customer Home Care Package administration in internal and external systems.
  • Review and approve high volumes of invoices and customer reimbursements in line with processes and procedures.
  • Respond accurately within defined services level to enquiries from service providers and customers related to payments, billing and statements in a timely manner.
  • Management of customer and service provider account documentation, including updating customer profiles with summaries of any enquiries and discussions
  • Perform data integrity checks between external systems and internal systems to ensure customer records are accurate and up to date.
  • Timely completion of tasks to ensure customers are on boarded and exited from HomeMade in line with processes and procedures.
  • Collaborate with customer facing teams to address customers and service provider concerns, escalate complex issues as needed, and ensure prompt resolution.
  • Perform regular electronic upload of customer documentation to various systems
  • Provide flexible operations support as required, including responding to customer emails and calls.
  • Adhere to all HomeMade processes and procedures.

Requirements

  • Experience in accounts administration or finance operations, with high-volume processing and strong attention to detail.
  • Solid understanding of payments, invoicing, reconciliations, and data accuracy.
  • Confidence working across multiple systems (CRM, accounting, or ERP platforms).
  • Strong problem-solving and analytical skills to identify and resolve discrepancies.
  • Clear, professional written and verbal communication with customers and service providers.
  • Strong organisation, time management, and ability to meet service levels.
  • A collaborative approach and commitment to continuous improvement.
  • Experience in aged care, home care, or community services (desirable).
Benefits
  • Power your career ⚡️
  • Access parental leave 👶
  • Work with flexibility 🏠
  • Flexi Leave Days 🌴
  • Take a floating public holiday 🫶🏾
  • Be rewarded 🏆
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
accounts administrationfinance operationshigh-volume processingpaymentsinvoicingreconciliationsdata accuracyproblem-solvinganalytical skillscustomer documentation management
Soft Skills
attention to detailwritten communicationverbal communicationorganisationtime managementcollaborationcommitment to continuous improvement