Manager, Customer Success
Mable
full-time
Posted on:
Location Type: Hybrid
Location: Sydney • Australia
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About the role
- Lead, motivate and develop a team of Customer Success specialists to achieve sales and conversion targets
- Drive customer adoption, reduce time to onboard, and accelerate time to value
- Analyse performance data to identify trends, risks and opportunities
- Own sales process quality, CRM accuracy and continuous improvement initiatives
- Provide clear reporting and insights to senior leadership
- Handle escalations and ensure a consistently high-quality, customer-first experience
- Partner cross-functionally to support growth, referrals and brand reputation across the Attain Group
Requirements
- Proven experience leading inbound sales or customer success teams
- A strong track record of achieving commercial targets
- Advanced sales strategy, coaching and performance management capability
- Confident, empathetic communication and stakeholder management skills
- A data-driven mindset with strong CRM (Salesforce) experience
- Ability to thrive in a fast-paced, evolving environment
Benefits
- Power your career ⚡️
- Access parental leave 👶
- Work with flexibility 🏠
- Flexi Leave Days 🌴
- Take a floating public holiday 🫶🏾
- Be rewarded 🏆
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales strategyperformance managementdata analysisCRM accuracycustomer onboardingcustomer adoption
Soft Skills
leadershipmotivationcommunicationstakeholder managementempathyproblem-solving