Deliver desk-side and small group training to analysts and operators on client-based data and analytic tools.
Facilitate structured in-person or virtual training sessions, incorporating scenario-based exercises.
Work alongside end users to observe and document real-world workflows, then convert those insights into practical platform usage patterns, dashboards, and applications.
Proactively build relationships with users, identify gaps in current use cases, and propose new ways to leverage the platform for operations and intelligence.
Build initial dashboards, searches, and analytic products, and coach users on how to construct their own questions, objects, and workflows in the platform.
Provide virtual or onsite implementation support, triage user requests during rollouts, and collaborate with engineering teams to resolve configuration and platform issues.
Capture and communicate detailed user feedback, pain points, and enhancement ideas to product and engineering stakeholders.
Consistently brief stakeholders on user adoption, emerging use cases, and opportunities to expand the impact of the platform.

Requirements

Active TS/SCI security clearance.
Strong analytical skills and the ability to turn loosely defined problems into structured questions and platform workflows.
Technical foundation with working knowledge of tools and languages commonly used with the platforms, such as Python, Java, or JavaScript/TypeScript.
Excellent communication and teaching skills, with the ability to break down complex analytical or technical concepts into simple, practical steps for end users.
Comfort working directly with military, law enforcement, or other government stakeholders; prior experience briefing senior or high-level leaders is a plus.
Ability to work independently in the field or remote environments while staying connected to central teams and processes.
Willingness to travel domestically and, when required, internationally (approximately 25% of the time, or as required by the client).

Benefits

M9 Solutions’ pay range for this position is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include, but are not limited to, responsibilities of the position, education, experience, knowledge, skills, abilities, as well as internal equity, location, alignment with market data, applicable bargaining agreement (if any), or other law.
M9 Benefits - https://m9solutions.com/why-join-m9/#our-benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

PythonJavaJavaScriptTypeScriptdata analysisdashboard creationworkflow documentationplatform configurationuser traininganalytical product development

Soft Skills

analytical skillscommunication skillsteaching skillsrelationship buildingproblem-solvingindependent workcollaborationuser feedback communicationadaptabilitypresentation skills

Certifications

TS/SCI security clearance