Customer Support

• Respond to inbound calls, emails, and texts from M7 users during nights and weekends for minimum 3-shifts per week
• Troubleshoot platform questions and escalate technical issues when needed
• Provide empathetic, clear communication to ensure users feel supported and confident using M7
• Accurately log and track customer interactions to inform our team’s ongoing improvements
• Work closely with our Customer Operations team to flag urgent issues that need follow-up during regular business hours
• Share common user pain points and feedback to help improve both our platform and support processes

Customer Support Associate

Associate – Customer Support

Bilingual Customer Service Representative, Spanish

Customer Support Manager

Customer Care Representative – Wearables, Cardiology Device Healthcare

Customer Services Analyst