Customer Success Manager
M3
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
About the role
- Manage a defined portfolio of customers, serving as their primary point of contact and advocate.
- Build trusted relationships with key customer stakeholders and internal teams.
- Conduct regular business reviews to evaluate progress and uncover growth opportunities.
- Drive adoption of M3 products by ensuring customers are fully trained.
- Identify and execute initiatives that strengthen customer retention and satisfaction.
- Proactively identify at-risk customers and implement mitigation strategies.
- Document customer health, success metrics, and touchpoints.
Requirements
- College degree.
- 3-5 years of overall management experience (Solid understanding of project management principles preferred).
- 1-2 years of experience in Customer Success preferred.
- Experience in SaaS or hospitality technology preferred.
- Strong interpersonal skills and the ability to lead and inspire others to drive growth.
- Must have keen problem-solving and process development and improvement skills.
- General PC knowledge including Microsoft Office expert level knowledge of Excel, Word, and a working knowledge of PowerPoint.
- Hospitality experience preferred
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementcustomer successproblem-solvingprocess developmentprocess improvementSaaShospitality technologyMicrosoft OfficeExcelWord
Soft skills
interpersonal skillsleadershipinspirationcustomer advocacyrelationship buildingcommunicationcustomer retentioncustomer satisfactiongrowth mindsetproactive identification
Certifications
college degree