Part-Time Account Manager

M3 USA

Part-Time Account Manager supporting the launch and early scaling of Messly healthcare platform in the US. Onboarding new clients and ensuring their success on the platform.

Posted 5/28/2026part-timeRemote • Pennsylvania, Washington • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Act as the primary day-to-day contact for US clients.
Run monthly and quarterly business reviews with client teams.
Review client data and platform usage to identify trends and improvement opportunities, and provide structured feedback to product and leadership teams.
Coach clients on how to increase ROI from Messly.
Help prioritize product improvements based on US client needs.
Remove or manage underperforming users from the platform where appropriate.
Maintain strong long-term relationships with key stakeholders.
Support the sales process by creating proposals and client-specific collateral, and supporting product demos where required.
Identify upsell and expansion opportunities within existing accounts.
Collaborate closely with the Messly leadership team on US go-to-market execution.
Provide support to doctors using the platform where needed.

Requirements

What you’ll need

5+ years’ experience in recruitment or healthcare staffing.
Experience managing client relationships and driving customer success outcomes.
Strong presentation and training skills.
Experience analysing data and translating insights into client recommendations.
Experience supporting commercial or sales processes.
Strong communication and stakeholder management skills.
Highly organised and self-directed.
Comfortable working remotely in a fast-moving environment.
Commercially minded and proactive.
Strong problem-solving and analytical skills.
Willingness to travel when required.

Benefits

Comp & perks

Employees can work remotely

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisclient relationship managementcustomer successsales supportpresentation skillstraining skillsproblem-solvinganalytical skills

Soft Skills

communicationstakeholder managementorganizational skillsself-directedproactiveability to work remotelycoachingcollaboration