Delivery Manager
M3 USA
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇮🇳 India
Visit company websiteJob Level
SeniorLead
About the role
- Lead the planning, design, and execution of Global healthcare PMR programs across multiple therapeutic areas and regions
- Define, track, and report performance metrics aligned with program SLAs (e.g., timelines, updates, sample delivery, quality and compliance)
- Conduct periodic project reviews with internal teams and clients, highlighting progress, risks, dependencies, and opportunities.
- Investigating and managing project escalations
- The Delivery Manager will be responsible for ensuring the project is completed on time and to the satisfaction of the client
- Monitor operational workflows to identify inefficiencies and improvement areas
- Collaborate with internal cross-functional teams (Ops, Panel, QA, etc.) to implement enhancements and standardize best practices across projects
- Provide recommendations on screener/survey questionnaire, project design, sampling plan, operational workflows and timelines
- Strengthen long-term client relationships through consultative engagement and consistent value addition
- Working closely with the Director of operations to adapt, develop and initiate processes, enforce process adherence & procedures, and support or contribute towards system enhancements
- Responsible for approving leaves, review handover allocation, project documentation, and quarterly & yearly reviews of their direct reports
Requirements
- Graduate in any stream (MBA will be an advantage)
- 7+ years experience in managing global PMR projects with at least 3 years in a client facing role
- 5+ years experience in global data collection and PMR project management
- Hands-on experience in managing both quantitative and qualitative projects leveraging internal & external panels
- Ability to manage complex global data collection projects
- Strong understanding of healthcare PMR methodologies, sampling, panel operations, and data collection workflows
- Strong understanding of screeners and questionnaires, including the ability to provide critical recommendations to clients for optimization, feasibility & IR improvement, and better data quality
- Ability to handle escalations and strategize solutions keeping in mind the project timelines
- Exceptional client-facing communication and presentation skills
- Strong problem-solving ability with a proactive and structured approach
- Ability to collaborate across cross-functional teams in a fast-paced environment
- Leadership qualities with experience guiding teams through complex project requirements
- High attention to detail, prioritization, and multi-tasking capability
- Should have the ability to identify and deliver positive change and bring in performance efficiencies and know when to escalate any appropriate problems or malpractice to management
- Should have the ability to comprehend survey logics and assist team members during project briefing
- Proficient in using MS excel, word & power point
- Must possess excellent interpersonal skills.
Benefits
- Must be available to work in afternoon shift (IST/GMT hours)
- This role can be worked remotely with a preference for working Thursdays in office
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
global PMR project managementdata collectionquantitative project managementqualitative project managementhealthcare PMR methodologiessamplingpanel operationsdata collection workflowsscreenersquestionnaires
Soft skills
client-facing communicationpresentation skillsproblem-solvingcollaborationleadershipattention to detailprioritizationmulti-taskingproactive approachconsultative engagement
Certifications
MBA