Head of Customer Complaints Intake – People Leadership, Process Reengineering
M&T Bank
full-time
Posted on:
Location Type: Hybrid
Location: Williamsville • Connecticut • New York • United States
Visit company websiteExplore more
Salary
💰 $74,600 - $124,400 per year
Job Level
About the role
- Support the day‑to‑day operation and ongoing improvement of the escalated complaints intake process
- Document and improve intake workflows
- Monitor intake documentation to ensure complaint information is complete and accurate
- Review intake trends and performance data to identify opportunities for process improvements
- Support training and communication efforts related to intake process changes
Requirements
- Bachelor's degree, or equivalent work experience
- 3+ years of experience in customer service, complaint management, customer advocacy, operations, compliance, risk management, or a related role within banking or a regulated industry.
Benefits
- medical and retirement benefits
- forty hours of paid volunteer time each year
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
communicationtrainingdocumentationprocess improvementcustomer advocacy