Manager – LEAF Operations
M&T Bank
full-time
Posted on:
Location Type: Remote
Location: Remote • Alabama • 🇺🇸 United States
Visit company websiteSalary
💰 $107,500 - $179,100 per year
Job Level
SeniorLead
About the role
- Manages multiple teams within LEAF Operations
- Oversees staff including Operations Managers
- Drives strategy and maintains high standards of operational excellence
- Works with other managers regarding servicing, compliance, and risk to identify and resolve operational issues
- Ensures superior service with dealers to build and grow relationships
- Oversee, train, and evaluate teams responsible for reconciling and resolving customer requests and discrepancies
- Implement procedures to ensure optimal customer/vendor program service
- Develop innovative initiatives to enhance internal efficiency and effectiveness
- Serve as escalation point for management to resolve issues
- Manage preparation of various agreements including UCC amendments
- Monitor skill development and set department goals and objectives
- Approve funding on transactions and review/approve departmental work
- Execute loans and leases on behalf of the organization
- Develop and maintain relationships with sales and management
Requirements
- Bachelor’s degree and a minimum of 7 years’ related experience
- Minimum of 2 years’ managerial, supervisory, and/or work leadership experience
- Strong knowledge of the leasing industry including concepts, contract types, and terminology
- Excellent verbal and written communication skills
- Strong customer service skills
- Strong motivational skills
- Strong interpersonal skills
- Proficiency with personal computers as well as pertinent word processing, spreadsheet, and industry-specific software
- Strong organizational skills
- Strong prioritization skills
- Strong ability to inform, educate, and influence employees to support corporate goals and objectives
Benefits
- Health insurance
- 401(k) matching
- Paid volunteer time
- Competitive benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operational excellencecustomer servicecontract managementloan executionleasing industry knowledgediscrepancy resolutionprogram service optimizationteam evaluationgoal settingfunding approval
Soft skills
communicationmotivational skillsinterpersonal skillsorganizational skillsprioritizationleadershiprelationship buildingproblem-solvingtrainingstrategic thinking