Manager – LEAF Operations
M&T Bank
full-time
Posted on:
Location Type: Remote
Location: Alabama • United States
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Salary
💰 $107,500 - $179,100 per year
About the role
- Manages multiple teams within LEAF Operations
- Oversees staff including Operations Managers
- Drives strategy and maintains high standards of operational excellence
- Works with other managers regarding servicing, compliance, and risk to identify and resolve operational issues
- Ensures superior service with dealers to build and grow relationships
- Oversee, train, and evaluate teams responsible for reconciling and resolving customer requests and discrepancies
- Implement procedures to ensure optimal customer/vendor program service
- Develop innovative initiatives to enhance internal efficiency and effectiveness
- Serve as escalation point for management to resolve issues
- Manage preparation of various agreements including UCC amendments
- Monitor skill development and set department goals and objectives
- Approve funding on transactions and review/approve departmental work
- Execute loans and leases on behalf of the organization
- Develop and maintain relationships with sales and management
Requirements
- Bachelor’s degree and a minimum of 7 years’ related experience
- Minimum of 2 years’ managerial, supervisory, and/or work leadership experience
- Strong knowledge of the leasing industry including concepts, contract types, and terminology
- Excellent verbal and written communication skills
- Strong customer service skills
- Strong motivational skills
- Strong interpersonal skills
- Proficiency with personal computers as well as pertinent word processing, spreadsheet, and industry-specific software
- Strong organizational skills
- Strong prioritization skills
- Strong ability to inform, educate, and influence employees to support corporate goals and objectives
Benefits
- Health insurance
- 401(k) matching
- Paid volunteer time
- Competitive benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operational excellencecustomer servicecontract managementloan executionleasing industry knowledgediscrepancy resolutionprogram service optimizationteam evaluationgoal settingfunding approval
Soft Skills
communicationmotivational skillsinterpersonal skillsorganizational skillsprioritizationleadershiprelationship buildingproblem-solvingtrainingstrategic thinking