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ServiceNow SPM Business Analyst
Müller's SolutionsServiceNow SPM Business Analyst focusing on strategic portfolio management solutions while collaborating with business stakeholders and technical teams. Involved in gathering requirements and facilitating project success.
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Collaborate with business stakeholders to gather, analyze, and document requirements related to ServiceNow SPM modules.
- Translate business needs into detailed functional specifications and workflows within ServiceNow SPM.
- Work closely with development and configuration teams to ensure solutions meet business expectations.
- Facilitate workshops and meetings to communicate solutions and gather feedback.
- Assist in testing activities including the development of test cases, conducting UAT, and ensuring high-quality deliverables.
- Provide training and support to end-users on ServiceNow SPM functionalities and enhancements.
- Monitor system performance and recommend continuous improvements related to portfolio and project management processes.
Requirements
What you’ll need- Bachelor’s degree in Business, Information Technology, or related field.
- Minimum of 3 years of experience as a Business Analyst, preferably with hands-on experience in ServiceNow SPM.
- Strong knowledge of ServiceNow platform, especially the Strategic Portfolio Management module.
- Experience gathering and documenting business requirements and translating them into functional designs.
- Understanding of project and portfolio management concepts and best practices.
- Excellent communication and interpersonal skills to engage effectively with technical and non-technical stakeholders.
- Ability to manage multiple priorities and deliver results in a fast-paced environment.
- Knowledge of Agile methodologies and ITIL practices is a plus.
- Relevant ServiceNow certifications are advantageous.
Benefits
Comp & perks- Opportunity to work with a talented and passionate team.
- Competitive salary and benefits package.
- Exciting projects and innovative work environment.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ServiceNow SPMbusiness requirements gatheringfunctional specificationstest case developmentUATproject managementportfolio managementAgile methodologiesITIL practices
Soft Skills
communication skillsinterpersonal skillsstakeholder engagementmulti-priority managementresults delivery
Certifications
ServiceNow certifications