Méliuz

Customer Success Manager

• Criar conteúdos para e-mail marketing, push, SMS, webpush e whatsapp com foco no cliente
• Automatizar e criar agentes de IA para estratégias, jornadas e processos de CRM
• Realizar testes AB para otimização das métricas de negócio e produto
• Auxiliar na elaboração de campanhas de marketing

Estágio em CRM

Operations

• Assist with purchase recovery and monitor performance of e-commerce and financial services partners;
• Monitor overall e-commerce performance using key metrics (KPIs);
• Analyze trends, competitors, and the market to identify the best business opportunities aligned with company strategy;
• Support partners on how Méliuz works;
• Produce reports and insights on area processes;
• Propose and implement improvements to these processes;
• Track the team's key metrics;
• Interact with a variety of e-commerce and financial services partners.

Integrated Operations Assistant — Candidates with Disabilities

Legal Assistant

• Handle the Company’s legal matters in a generalist capacity, with involvement in advisory, contractual, corporate, regulatory and litigation issues.
• Monitor judicial and administrative proceedings, including deadline tracking, system updates, interaction with regulatory and consumer protection agencies, and coordination with external law firms.
• Manage official communications, notices, citations and correspondence from regulatory, administrative and judicial bodies.
• Draft and review various legal documents, such as contracts, notices, powers of attorney, corporate instruments and supporting operational documents.
• Support internal departments with day-to-day legal questions and requests, focusing on speed, clarity and practical solutions.
• Participate in Legal’s innovation and operational efficiency initiatives, including automations, workflow design and the use of artificial intelligence tools in the team’s routine.
• Contribute to the improvement of processes, controls and routines within the legal team.

Growth Marketing

• Gestão de Performance: Atuar como owner dos resultados de produtos do ecossistema, sendo responsável por organizar e priorizar o roadmap de iniciativas.
• Problem Solving e Análise: Realizar análises e resolver problemas complexos que envolvam dados e processos internos.
• Interface entre Times: Atuar na articulação com diferentes áreas para destravar temas e viabilizar melhorias contínuas.
• Eficiência Operacional: Utilizar IA como meio para otimização de produtividade e ganho de escala nas rotinas do time.

Estágio em CRM

Integrated Operations Assistant — Candidates with Disabilities

Legal Assistant

Analista Sênior de Growth e Performance