Customer Care Representative

M-KOPA

Customer Care Representative resolving customer inquiries via phone in Lagos. Joining M-KOPA to support financial inclusion for millions of Nigerian customers.

Posted 4/27/2026full-timeLagos • 🇳🇬 NigeriaMid-LevelSenior💰 NGN 225,000 per monthWebsite

About the role

Key responsibilities & impact

Receive, manage, and resolve customer inquiries via phone
Maintain accurate records of customer interactions
Educate customers on M-KOPA products and processes

Requirements

What you’ll need

Demonstrable experience in a customer-facing or call-handling environment
Proven competency with Microsoft Office
Ability to resolve difficult customer issues calmly and effectively
Customer-first mindset

Benefits

Comp & perks

family-friendly policies
prioritize well-being
embrace flexibility
diverse development programs
coaching partnerships
on-the-job training

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer-first mindsetability to resolve difficult customer issuescalmness under pressureeffective communication