Customer Insights Data Analyst
M-KOPA
full-time
Posted on:
Location Type: Hybrid
Location: Nairobi • Kenya
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About the role
- Building and maintaining dashboards in Looker that track customer behaviour across five African markets
- Running segmentation, cohort, and A/B analyses in Python or R
- Designing, deploying, and managing surveys end-to-end using Survey To Go, including fieldwork coordination and data cleaning pipelines
- Coding and tagging qualitative data using approved thematic frameworks
- Translating findings into exec-level outputs like charts and dashboards
Requirements
- Demonstrable experience in a data analyst or mixed-methods research role
- Hands-on Looker capability - building dashboards from scratch
- Working Python or R skills
- Familiarity with field survey tools in low-connectivity environments
- Some UX research exposure
Benefits
- Health insurance
- Family-friendly policies
- Coaching partnerships
- On-the-job training
- Professional development programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
PythonRdata analysisA/B testingdata cleaningthematic codingdashboard development
Soft Skills
communicationdata visualizationproblem-solving