People Operations

• Serve as subject matter expert and own People Systems (HiBob, Culture Amp, Freshservice, Progression, Notion, Docusign, etc.)
• Lead design, configuration, and continuous improvement of HR systems
• Translate business requirements into technical specifications, workflows, and system enhancements
• Manage vendor relationships, contracts, renewals, SLAs, and roadmap alignment
• Partner with Senior People Partners, Legal, IT, Finance, Business Leaders, and People Leadership Team on data governance and process automation
• Ensure data accuracy, governance, security and maintain audit trails across platforms
• Design, build, and maintain advanced dashboards, predictive models, and analytics with People Analytics Manager
• Provide data-driven insights for workforce planning, DEI metrics, attrition modelling, and strategic HR initiatives
• Spearhead system and data-heavy cyclical events (Workforce Planning, COLA, Bonus/Commissions, Compensation reviews)
• Drive implementation of AI solutions within People Systems (chatbots, predictive analytics, intelligent automation)
• Monitor AI performance, ensure ethical use and transparency in HR decisions
• Integrate systems, automate processes, and streamline operations with cross-functional teams
• Lead system implementations, upgrades, and testing cycles for minimal disruption and maximum adoption
• Introduce automation for repetitive processes (onboarding, ticketing, approvals)
• Provide technical training, workshops, and support to PWX teams and end users to build digital fluency and AI literacy
• Own People Systems awareness initiatives: live demos, refresher trainings, and live event enablement
• Champion systems adoption and recommend People Tech, AI, and analytics innovations

Senior Manager, People Systems and Analytics

Senior People Partner