Telesales Representative, Outbound
M-KOPA
Job Level
SeniorLead
About the role
- Lead M-KOPA's sales team and strategy, developing annual and quarterly sales planning
- Build a motivated operational and sales team and grow M-KOPA's sales channels
- Responsible for overall sales targets and securing budgeting tied to P&L targets
- Promote M-KOPA's sales strategy and direction in South Africa
- Lead sales forecasts, demand planning, and revenue across all channels
- Define operational plans for the sales team and ensure continuous improvement
- Lead sales development performance and intervention across all channels
- Grow retail partnerships, distribution, and increase sales share of existing channels
- Strengthen key account relationships at the management level with M-KOPA partners
- Track sell-outs across all channels in collaboration with business intelligence and data teams
- Manage direct field force and promoters in indirect channels, including recruitment, training, performance management, and budgeting
- Oversee performance of field sales managers and define goals across sales teams
- Structure and implement incentive and commission programs for agents and sales teams
- Ensure all sales agents and managers are trained on M-KOPA sales methods and processes for customer onboarding and escalation
- Build route-to-market plans, ensure brand visibility, manage promotional activities, and implement merchandising and sales assets with marketing
- Define and monitor business milestones and activation plans based on agreed annual and quarterly targets
- Align sales goals and processes to ensure customer credit performance and repayment
Requirements
- Eight (8+) years of experience in sales working in electronic device sales, FMCG, or financial services
- Capability for strategic decision-making and demonstrated business
- Inspire teams to get them out of them and enjoy delighting customers within service delivery and execution
- Experience building a network of field teams and regional representatives and support tasks in a comparable industry
- Experience leading sales forecasts, demand planning, and revenue across channels
- Experience defining operational plans and continuous improvement for sales teams
- Experience securing budgeting processes tied to overall P&L targets
- Experience growing retail partnerships, distribution, and increasing sales share of channels
- Experience strengthening key account relationships at management level
- Experience tracking sell-outs collaborating with business intelligence and data teams
- Experience managing direct field force and promoters including recruitment, training, performance management, and budgeting
- Experience overseeing field sales managers and defining goals across sales teams
- Experience structuring and implementing incentive and commission programs for agents and sales teams
- Experience ensuring sales agents and managers are trained on sales methods and processes
- Experience building route-to-market plans, merchandising, branding, and promotional activities
- Experience aligning sales goals and processes to ensure customer credit performance and repayment
