Analyst

• Conduct due diligence on calls and accurately process fraud tickets from Freshdesk
• Ensure proper documentation and tracking on the fraud SharePoint list while maintaining high data quality and controls
• Carry out phone investigations with suspects and claimants to verify legitimacy of fraud allegations
• Prepare and send daily reports on ticket resolutions and audits
• Uncover hidden patterns in complex datasets and transform raw information into actionable intelligence
• Assist design detection mechanisms to anticipate and catch fraud schemes
• Collaborate closely with cross-functional teams including Sales, Operations, and Technology to evolve fraud prevention measures

Junior Fraud Analyst

Senior Analyst – Quantitative Research

Lead Analyst

Lead Analyst

Lead Analyst

Lead Analyst