Lead Operational Risk Officer - Fraud Risk Oversight
Wells Fargo
Job Level
Junior
About the role
- Conduct due diligence on calls and accurately process fraud tickets from Freshdesk
- Ensure proper documentation and tracking on the fraud SharePoint list while maintaining high data quality and controls
- Carry out phone investigations with suspects and claimants to verify legitimacy of fraud allegations
- Prepare and send daily reports on ticket resolutions and audits
- Uncover hidden patterns in complex datasets and transform raw information into actionable intelligence
- Assist design detection mechanisms to anticipate and catch fraud schemes
- Collaborate closely with cross-functional teams including Sales, Operations, and Technology to evolve fraud prevention measures
Requirements
- Certification in a fraud-related discipline, such as Certified Fraud Examiner (CFE)
- Proficiency in Excel, PowerPoint, Word, and statistical analysis
- Minimum of two years' experience in customer care and/or fraud prevention or analysis
- Experience conducting due diligence on calls and accurately processing fraud tickets from Freshdesk
- Experience maintaining documentation and tracking on fraud SharePoint lists with high data quality and controls
- Experience carrying out phone investigations with suspects and claimants to verify legitimacy of fraud allegations
- Experience preparing and sending daily reports on ticket resolutions and audits
- Strong analytical rigor and investigative instinct
- Integrity, vigilance, and commitment to justice
