Zoho CRM System Administrator
M-KOPA
full-time
Posted on:
Location Type: Hybrid
Location: Nairobi • 🇰🇪 Kenya
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Configuring and maintaining the Zoho CRM platform including modules, user setup, profiles, security controls, and workflow automation
- Partnering with stakeholders to understand their challenges and workflows before implementing solutions
- Designing and optimizing automated workflows, Blueprints, Deluge functions, and business logic to eliminate manual work
- Creating custom reports, dashboards, and analytics that provide actionable insights to stakeholders
- Developing practical training materials and providing ongoing technical support to end-users
- Ensuring data integrity, cleanliness, and security while implementing governance policies and quality standards
- Managing integrations between Zoho CRM and other business systems including WebForms and internal tools
- Planning and executing system updates from Staging to Production with minimal business disruption
- Maintaining comprehensive documentation that explains not just what was built, but why
- Monitoring system performance and implementing optimizations to ensure reliability at scale
Requirements
- 3+ years experience as a CRM System Administrator, preferably with Zoho CRM
- Strong technical skills in CRM configuration, workflow automation, and system integration
- Experience with Zoho Deluge scripting, Blueprints, and advanced customization features
- Proven ability to translate business requirements into technical solutions
- Experience with data management, governance, and quality assurance practices
- Strong analytical skills with ability to create meaningful reports and dashboards
- Excellent communication skills with ability to work effectively with non-technical stakeholders
- Experience with release management and deploying changes in production environments
- Problem-solving mindset with genuine curiosity about user needs and business processes
- Experience with API integrations and webhook configurations
- Knowledge of data protection regulations and security best practices
- Experience in fast-growing technology companies or fintech environments is highly desirable
Benefits
- family-friendly policies
- flexible work arrangements
- diverse development programs
- coaching partnerships
- on-the-job training
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Zoho CRMCRM configurationworkflow automationsystem integrationZoho Deluge scriptingBlueprintsdata managementquality assuranceAPI integrationswebhook configurations
Soft skills
analytical skillscommunication skillsproblem-solving mindsetcuriosity about user needsability to work with non-technical stakeholders